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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The 18-month strategic planning and consultation process invited the whole campus community to contribute through a collection of online and in-person conversations, group and individual interviews, open houses, and review of draft documents. Using a proven model for effective strategic planning, the … Continue reading "Strategic Planning for Sustainability"

January 24, 2017


Campus Engagement in Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The engagement process invited the entire campus community to contribute through a combination of online and in-person conversations. Based on a proven model for effective strategic planning, the engagement process produced many wide-ranging benefits. This session will provide a high level overview … Continue reading "Campus Engagement in Strategic Planning for Sustainability"

January 17, 2017


Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment

The Administrative Offices at the Examination Centre building is a perfect illustration of how a single project can address the triple bottom line of sustainability namely: the environment, the social (or human factor) and economic factors. What started out as a forced move for several administrative departments turned out to be a phenomenal opportunity to … Continue reading "Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment"

January 12, 2017


Utility Reduction Revolving Fund (URRF) – U of T’s Unique Approach to Implementing a Green Revolving Fund

The Utility Reduction Revolving Fund (URRF) is a unique approach to implementing a green revolving fund. It provides comprehensive funding to facilitate projects that result in reducing the University’s environmental footprint and utilities consumption. The URRF, established in 2012, has been very effective in reducing utilities usage and expenditures. The fund provides comprehensive funding for … Continue reading "Utility Reduction Revolving Fund (URRF) – U of T’s Unique Approach to Implementing a Green Revolving Fund"

January 12, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017


Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University

McGill University’s Sustainability Strategy, Vision 2020, was the product of a deeply collaborative community engagement process initiated by McGill’s Office of Sustainability in February 2012. Between 2012 and 2014, over 1,500 people, representing a broad, diverse cross-section of the McGill community, were engaged in the creation of the Strategy at over 35 events, including world-café … Continue reading "Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University"

January 9, 2017


Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs

In March 2015 Western Retail Services (WRS) initiated a partnership with Propel Entrepreneurship at Western. Propel is part of the Campus-Linked Accelerator program, an initiative of the Ontario Government and administered through the Ontario Centres of Excellence. Propel provides co-working space, mentorship, seed-funding, events and acts as an advocate for local youth-based start-ups in the … Continue reading "Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs"

June 13, 2016


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