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Transforming and renewing a facilities resource team in a period of growth

Labour relations is a key part of this process of renewal. Prior to 2001, the relationship with NASA was adversarial, characterized by a lack of trust and respect. At that shop floor, there was no buyin to what the university was doing. University clients didn’t see the value of the service they were getting. Human … Continue reading "Transforming and renewing a facilities resource team in a period of growth"

April 16, 2008


Computer Wellness Campaign

The Working Group on Information Security (WGIS) representing a broad cross-section of the University was instrumental in sponsoring and supporting the development of the computer wellness team. All members of the Computer Wellness sub-committee were active in participation and included expertise from Campus Community Police, ITS, Research Services, Internal Audit, Housing, University Student’s Council, Faculty … Continue reading "Computer Wellness Campaign"

April 16, 2007


Innovative Waste Management Program at Concordia University

Concordia’s waste management program has involved dozens of stakeholders directly involved or affected by the project: – Waste and recycling audits were conducted by the Environmental Coordinator and students obtaining class credits in exchange for their research, plus over twenty student volunteers who helped sort the waste. Custodial Services and Environmental Health and Safety were … Continue reading "Innovative Waste Management Program at Concordia University"

April 16, 2007


Open-Plan Program

The University of Alberta has experienced dramatic growth in recent years. Efficient and responsible spending is critical. University Planners and Project Managers work collaboratively and consultatively with the campus community on all design initiatives, encouraging contemporary design and furniture standards All faculties and departments are involved in the development of the general and detailed space … Continue reading "Open-Plan Program"

April 16, 2007


The Paperless Office: Putting Students Online no In Line

While the technical development and implementation of SATS was accomplished by IT personnel, ail staff In the Office of the Registrar at U of T Mississauga played a major role in the project – presenting ideas, giving feedback, and helping to create the processes which would enhance student services. AH staff share a sense of … Continue reading "The Paperless Office: Putting Students Online no In Line"

April 16, 2007


Every Third Building if Free: UBC Renew

From the initial conception, consensus building and stakeholder buy-in, especially with the academics, has been a priority for UBC Renew. A communications committee was created for this project to work with planners, implementers – including facility, operations management and the stakeholders – to ensure that there was (and is) a steady stream of two-way information … Continue reading "Every Third Building if Free: UBC Renew"

April 16, 2007


UBC SEEDS: Maximizing Student, Staff, and Faculty Synergies

Multiple stakeholder involvement is at the heart of SEEDS. In the initial project meetings, the SEEDS Manager works with staff and faculty to carefully clarify the desired outcomes, and to establish solid commitment among the participants. It is vital to ensure that the research or field of study that staff members require fit well with … Continue reading "UBC SEEDS: Maximizing Student, Staff, and Faculty Synergies"

April 16, 2007


A Transformational Policy Framework

Throughout the policy development process all levels of the institution get involved from subject matter experts to vice-presidential offices. Each posted policy in UAPPOL reflects the input and advice from stakeholders, governance and end-users. Institution-wide involvement is well reflected in the universal acceptance of the acronym “UAPPOL.” Everyone knows the place to find a university-wide … Continue reading "A Transformational Policy Framework"

April 16, 2007


Improving service to students with special needs: A collaborative, pan-university initiative

Extensive stakeholder and community consultation occurred during the different phases of this project. Input was sought from students, staff and faculty as follows: – Individual student interviews and student focus groups; – Student testing of systems, communications, workflow; – Faculty focus groups; – Review by governance committees and other committees/departments at York (Senate Committee on … Continue reading "Improving service to students with special needs: A collaborative, pan-university initiative"

April 16, 2007


Benchmarking: a Sustainable Approach to Quality Improvement

One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"

April 16, 2007


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