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Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


UBC Okanagan’s Universal Transporation Pass Program (UBCO U-Pass)

The U-Pass program has had a transformative effect in the following areas: I. Regional Transit System-alongside the implementation ofU-Pass, there was an increase in regional transit service hours of32%, significantly increasing the effectiveness of the transit system in the community, which is validated by a growth in regional transit ridership of 15%. 2. Increased Transit … Continue reading "UBC Okanagan’s Universal Transporation Pass Program (UBCO U-Pass)"

April 16, 2009


VRE: Open Source Research Environment

The VRE represents nothing less than a fundamental transformation of the mission of the academic library and will remain a critical component of the core services of the Robertson Library. Academic libraries are facing a juggernaut of change, whether from big deal licensing or large-scale digitization projects such as Google Books, and the more innovative … Continue reading "VRE: Open Source Research Environment"

April 16, 2009


Mcmaster University enhances health of employees through workplace wellness initiatives

McMaster has implemented a comprehensive health promotion program, which research has shown will increase corporate productivity, boost employee morale, enhance job satisfaction, reduce turnover, decrease absences related to illness, improve employee engagement, and decrease spending in health care dollars. McMaster’s approach to workplace wellness incorporates a range of health programs geared towards meeting the University’s … Continue reading "Mcmaster University enhances health of employees through workplace wellness initiatives"

April 16, 2009


Transforming Document Production: Managing Legislation Development & Single-Source Authoring/Multi-channel Publishing

The project has resulted in eliminating much of the stress, chaos, and confusion associated with curriculum/admissions legislation and policy development and the corresponding development of the University calendar and associated communications materials. The reduction in stress, chaos, and confusion has resulted in improved relationships among those involved in the process. Furthermore, relationships have improved due … Continue reading "Transforming Document Production: Managing Legislation Development & Single-Source Authoring/Multi-channel Publishing"

April 16, 2009


Meet Memorial 2008

The Meet Memorial experience was indeed transformative. It added a measure of welcome, pride, understanding, energy and teamwork generally reserved for department openings and special functions. It was as if those on the inside were worth the effort generally reserved for ‘company.’ Some participant comments included: – “Very successful, great initiative” – “Very helpful to … Continue reading "Meet Memorial 2008"

April 16, 2009


Newton, the on-line Tutor Mark Recording system.

The transformative value is that the users see more possibilities for improving the system and allowing them to work more productively. Users are coming up with more ideas to move information more easily and improve the internal manual processes.   Athabasca University has a unique and complex nature. This is required to provide the learning … Continue reading "Newton, the on-line Tutor Mark Recording system."

April 16, 2009


Student Sponsorships – Bridging the Gap

The changes to sponsorship program have empowered the student. No longer do sponsored students have to guess about what is and what is not sponsored. They receive email communications when bills are sent to sponsors as well as when the sponsor actually pays. Students and the staff who assist them can go on-line and look … Continue reading "Student Sponsorships – Bridging the Gap"

April 16, 2009


IT Service Catalogue in a web-accessable Knowledge Base

McGill IT depmtments transitioned to a one-stop shop for consumers of IT services. The workflow and partnerships developed to make that transition have made pennallenl changes in the relationships within and among IT departments, as well as between IT service providers and consumers. As the IT Service Catalogue is gaining visibility, it is cited with … Continue reading "IT Service Catalogue in a web-accessable Knowledge Base"

April 16, 2009


Academic Leadership Development Program (ALDP)

The program is targeted at bright academics who have excelled in their field of expertise, and yet have had little or no experience in management techniques, and yet are expected to provide leadership to both academics and administrative staff alike. Historically, many of these individuals have assumed their leadership roles reluctantly, only doing so when … Continue reading "Academic Leadership Development Program (ALDP)"

April 16, 2009


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