Search the Knowledge Centre

Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)

Using the Lean 6 Sigma continuous improvement approach to boost new UQAC student registration rates. Defining the issue: Due to delays in issuing official admission decisions (acceptance/rejection letters) and in taking follow-up action aimed at converting acceptances into registrations, UQAC was losing students to other universities. Not all accepted applicants go on to register. This … Continue reading "Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)"

February 1, 2017

Online Faculty Career Data Systems

In August 2016, the Office of the Provost – Faculty Affairs with Information Technology Services launched an online Faculty Leaves system that modernizes an existing time-consuming and paper-driven process. Briefly, Carleton’s academics can now create leave applications, review eligibility, and submit applications in an online environment. Applications are then reviewed online by: the Academic Head … Continue reading "Online Faculty Career Data Systems"

January 25, 2017

Cloud Enabled Collaboration & Productivity

All eleven Nova Scotia institutions of higher education now use a common communication and collaboration platform. Offered to higher education at no- to very low cost, Office365 is the new technology standard and portends future sharing opportunities in information technology (IT). Through the Higher-Ed IT Shared Services program, there was a single procurement and contract … Continue reading "Cloud Enabled Collaboration & Productivity"

January 25, 2017

Incorporating Sustainability into University Governance: Sustainability Strategy 2016-2018

The University of Manitoba’s Sustainability Policy outlines a commitment to excellence and leadership based on a strategy of broad engagement and integrated planning across the entire University community. In response to the Policy, the Sustainability Committee and the Office of Sustainability undertook broad engagement to identify priorities for the University. Based on the results, the … Continue reading "Incorporating Sustainability into University Governance: Sustainability Strategy 2016-2018"

January 25, 2017

Managing campus expansion in an era of climate change

Through ten years of comprehensive climate action, the University of Winnipeg has made quantitative reductions in its greenhouse gas emissions while showing strong leadership and innovation in GHG emission tracking, policy development, management, and reporting.  Between 1990 and 2015, absolute campus wide emissions decreased by approximately 32% despite the fact that 38% of currently owned … Continue reading "Managing campus expansion in an era of climate change"

January 25, 2017

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

Queen’s New (Activity-Based) Budget Model

Queen’s New Budget Model has had a profoundly positive effect on the university.  Planning for the new model began in March 2012. Over  the following four months, the development of the actual model benefited from a very considerable amount of consultation, and a great deal of hard work by many people.  The first fiscal year for which … Continue reading "Queen’s New (Activity-Based) Budget Model"

January 24, 2017

Transforming operations through better communications

UBC’s Building Operations department integrated a new focus on communications to drive operational change and the results were exciting. We know that reliable indicators of engagement and morale are demonstrated in the following: Days Absence per FTE are down from 12 days in 2016 to 11.2 days. This represents $125K of salary per year that … Continue reading "Transforming operations through better communications"

January 20, 2017

University Manager 2017 Winter

Currents “both deep and strong:” Change, decision making, and accountability in the contemporary university; Managing change

Tags: Change Management, Développement organisationnel, Gestion des risques, Gestion du changement, Gestion universitaire, Human Resources, Organizational Development, Ressources humaines, Risk Management, University Manager

January 18, 2017

Own Your Zone Learning Program – Unlocking Our Cognitive Traps

The Own Your Zone (OYZ) program is a distinct approach to employee training within higher education. OYZ was conceptualized to strengthen the implementation of the Facilities Management Division (FMD) Zone Delivery Model, intended to provide better service to the University of Saskatchewan community. OYZ targets the varied needs of a diverse workforce of 175 custodians … Continue reading "Own Your Zone Learning Program – Unlocking Our Cognitive Traps"

January 13, 2017