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MaTÉLUQ, the university web portal for TÉLUQ students

TÉLUQ is an entirely remote university that advocates quality and accessible university-level study. As such, it attracts non-traditional students who can easily access higher studies thanks to the program’s flexible approach, including ongoing registration. TÉLUQ believes in its responsibility to offer its students the best tools for their success. This is why it has recently … Continue reading "MaTÉLUQ, the university web portal for TÉLUQ students"

June 13, 2016

Show Me The Money! (Turning AP into a Profit Center)

1Show Me The Money’ is an innovat~ve project implemented by McMaster University focused on reducing expenses, reducing administration payment processing time, mitigating risks and providing an opportunity to turn Accounts Payable into a profit center earning cash rebates. Many publicly funded institutions are experiencing declining revenues and increasing expenses. For Universities this is evident in … Continue reading "Show Me The Money! (Turning AP into a Profit Center)"

May 31, 2016

Establishing Enterprise Project Governance at Queen’s through a Project Portfolio Office

The success of Queen’s five year $30+ Million PeopleSoft project depended on inclusive project governance, agreement on the scope and priorities, and advanced project management. After the project, there were dozens of enterprise-level projects still to be done, but with no governance processes for prioritizing, sequencing or funding them. Most were business initiatives with a … Continue reading "Establishing Enterprise Project Governance at Queen’s through a Project Portfolio Office"

April 16, 2015

Best Value Business Model and Centre of Knowledge Implementation

When the Ontario Ministry of Training, Colleges and Universities announced their Productivity and Innovation Fund program in the summer of 2013, Western University was quick to jump at the opportunity to submit a proposal to bring the Best Value Business Model (BVBM) to Ontario and to create a Centre of Knowledge for BVBM in Ontario. … Continue reading "Best Value Business Model and Centre of Knowledge Implementation"

April 16, 2015

Partnership agreement between the Université du Québec en Outaouais (UQO), the Université du Québec en Abitibi-Témiscamingue (UQAT) and the Université du Québec à Rimouski (UQAR) for maintaining, evolving and developing IT systems.

First and foremost, UQO, UQAT and UQAR sought to share each university’s customized IT systems and equitably pool the organizational resources devoted to maintaining, evolving and developing these IT systems. Collectively, five analysts and five programmers (four at UQO, four at UQAR and two at UQAT) were assigned to the partnership. The agreement also aimed … Continue reading "Partnership agreement between the Université du Québec en Outaouais (UQO), the Université du Québec en Abitibi-Témiscamingue (UQAT) and the Université du Québec à Rimouski (UQAR) for maintaining, evolving and developing IT systems."

April 16, 2015

“McGill Satellite Procurement Operations” – A Customer Centric Approach

McGill’s vision to implement “Satellite Procurement operations” started taking shape in 2009, with the goal to improve customer service and strengthen the impartiality of the procurement process. The model relies heavily on collaboration, building relationships and sharing functional knowledge while focusing on improving customer response time, process efficiencies and cost savings. A value driven and … Continue reading "“McGill Satellite Procurement Operations” – A Customer Centric Approach"

April 16, 2015

Integrated Academic Program Information: Informing Decisions through Integrated Systems Data Intelligence

York University recently embarked on an institution wide program review (AAPR) that examined every administrative and academic program. A key requirement was the development of a comprehensive data set to support academic programs. York’s Office of Institutional Planning and Analysis designed and developed the data set under the direction of the AAPR data committee. The … Continue reading "Integrated Academic Program Information: Informing Decisions through Integrated Systems Data Intelligence"

April 16, 2015

RYERSON UNIVERSITY’S FINANCIAL SERVICES CERTIFICATE PROGRAM

There are financial aspects to every department of an academic institution, and postsecondary organizations across Canada are facing increased pressure on their budgets and overall accountability. Yet in many cases, faculty and staff who are responsible for managing or administering budgets and money issues have little financial background, and they report not just a lack … Continue reading "RYERSON UNIVERSITY’S FINANCIAL SERVICES CERTIFICATE PROGRAM"

April 16, 2014

Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010

Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009

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