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Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020

Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020

Transformation of Environmental Health & Safety Management Systems

The Dalhousie University Environmental Health & Safety (EHS) Office has been strategically restructured aligning program managers with key University risks including; biological, chemical, radiation, fire, and farm safety. These program managers provide expert guidance and oversight to the university and work as a team to accomplish aggressive goals utilizing collaborations with Faculty, Staff and students. … Continue reading "Transformation of Environmental Health & Safety Management Systems"

June 10, 2019

Wellness Consultations: Accessible, Graduate-Specific Mental Health Support

Graduate students face unique barriers when accessing mental health support, such as navigating dual roles as students and employees (Maldonado, Wiggers, & Arnold, 2013) and fear of reprisal or stigma if supervisors, mentors, or their own undergraduate students find out (Canadian Federation of Students-Ontario, 2018). The Faculty of Graduate Studies (FGS) established the Wellness Consultation … Continue reading "Wellness Consultations: Accessible, Graduate-Specific Mental Health Support"

June 10, 2019

UBC’s Energy Conservation & Innovation Program

Since 2000 UBC’s energy conservation efforts have continued to be enhanced as the program has adapted with new technologies and data analysis tools.  In 2001, following energy audits of UBC's 100 largest facilities, the university launched the $40 million EcoTrek retrofit program. An energy services contract (ESCO) which guaranteed annual energy savings of $2.6 million. … Continue reading "UBC’s Energy Conservation & Innovation Program"

June 10, 2019

Creating and sharing a convocation experience for family and friends: 360° video and digital download.

Convocation is a great public occasion when a university celebrates its graduates’ accomplishments. It is a commemoration of student’s life at university and an opportunity to share this significant milestone with faculty, peers, family and friends. For eight years, Carleton University’s Teaching and Learning Services has provided a live stream of convocation for guests who … Continue reading "Creating and sharing a convocation experience for family and friends: 360° video and digital download."

June 10, 2019

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