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University of Toronto Quarantine Accommodation Program

Since August 2020, an enthusiastic and dedicated multidivisional team across the U of T’s three campuses has worked hard to develop, manage, and maintain the U of T Quarantine Program. The Program was developed to encourage and ease the journey of our incoming and returning international students. Specifically, it was intended to provide these students … Continue reading "University of Toronto Quarantine Accommodation Program"

June 15, 2022

Ancillary Benchmark Dashboards

Ancillary operations have become an increasingly prominent area of focus at universities. There is a recognized need for reliable data to help administrators identify opportunities for improved efficiencies. The Ancillary Benchmark survey series provides a key performance indicator dashboard for three major ancillary areas. A dashboard containing the detailed data for each survey is available … Continue reading "Ancillary Benchmark Dashboards"

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August 13, 2021

Robotics and Technology in Campus Food Services

Prior to COVID-19, Sheridan College had begun a process of revamping their food services operations. Sheridan only has retail outlets on campus and does not have dining halls. Costs to run longer hours of these outlets were not financially feasible given the sales after normal class hours. In order to better serve both residential and … Continue reading "Robotics and Technology in Campus Food Services"

June 15, 2021

Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic

University of Northern British Columbia (UNBC) currently contracts Food Services Management on their Prince George campus. The vendor provides exclusive Vending, Catering, Retail, and Dining Hall Services. In preparation for a change in contract in Summer 2020, UNBC Business Services engaged the UNBC community to develop a Request for Proposals (RFP) that reflected the broad … Continue reading "Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic"

June 15, 2021

UVic’s Shared Resources Program

The Shared Resources program was developed to redeploy UVic employees on temporary layoff due to COVID-19 and to provide a mechanism for UVic departments to share capacity among staff based on increased or decreased workloads. UVic’s response to COVID-19, as with most universities, created a surge in demand for services in some departments, and a lack of … Continue reading "UVic’s Shared Resources Program"

June 15, 2021

Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021

Engaging Front Line Food Service Staff to Enhance Student Success

With a focus on identifying and supporting students in need, Trent University Food Services leveraged an existing staff training program, the Student Support Certificate, to train front line food service staff in methods to identify students at risk and provide them appropriate referrals and resources.  The Student Support Certificate program was designed as a professional … Continue reading "Engaging Front Line Food Service Staff to Enhance Student Success"

June 29, 2020

Ensuring Job Security Through Dining and Janitorial Services Contracts at SFU

Post-secondary institutions have a unique opportunity and responsibility to contribute to the social infrastructure of the communities in which they are imbedded. As Canada’s leading engaged university, SFU undertook an innovative and socially progressive approach to awarding its $15M annual dining services contract with the objective of leveraging its purchasing power to positively impact the … Continue reading "Ensuring Job Security Through Dining and Janitorial Services Contracts at SFU"

January 22, 2018

Say Thanks – Informal Employee Recognition Initiative

In October 2015, Ryerson University launched a new informal recognition initiative called Say Thanks as part of its larger employee recognition program. The initiative’s objectives are to: Strengthen a culture of appreciation Encourage Ryerson values Increase employee engagement An earlier employee engagement survey had identified perceptions by employees of value and recognition, particularly at the … Continue reading "Say Thanks – Informal Employee Recognition Initiative"

January 20, 2017

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