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University public relations initiative for fire safety on campus

The kiosk theme was a collaborative effort involving University of Toronto Fire Prevention Staff, Toronto Fire Services, and the graphic design studio. The premise was to show partnership in safety and convey a campus environment where students can feel safe. Several preliminary draft ideas were circulated to different stakeholder offices on campus (Student Affairs, Health … Continue reading "University public relations initiative for fire safety on campus"

April 16, 2008


NEXUS, changing the administrative culture of an institution through a software implementation project

The project mobilized a large interdisciplinary team of managers, staff and faculty committed to the successful and quick implementation. The governance provided leadership from the top with involvement of the Executive Management Group and the President appointing the VP Finance as project champion. Implementation teams, Team Leads Committee, and a Steering Committee pulled representation from … Continue reading "NEXUS, changing the administrative culture of an institution through a software implementation project"

April 16, 2008


Focusing the Risk Management Program

The advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our researchers, academics, and operational staffs. These meetings have served to transfer specific knowledge and training on risk management to the front line users, but also to keep the Office of … Continue reading "Focusing the Risk Management Program"

April 16, 2008


Marketing Meal Plans Effectively in 2007

How were the community and /or the stakeholders involved in the development and implementation? Parents From the first day we were present at the parent’s tent. We informed parents on what their options were on campus, and received thousands of comments on what parents were looking for in a meal plan for their son or … Continue reading "Marketing Meal Plans Effectively in 2007"

April 16, 2008


Sustainable Daily Use Cleaning Products

The custodial management group is always pursuing cleaning products that are more effective but safe to use. Product testing and evaluation has been an ongoing practice for over a decade. Vendors have claimed products are “green” and will improve performance but many have not lived up to the promises. The custodial staff, as our custom, … Continue reading "Sustainable Daily Use Cleaning Products"

April 16, 2008


Transforming and renewing a facilities resource team in a period of growth

Labour relations is a key part of this process of renewal. Prior to 2001, the relationship with NASA was adversarial, characterized by a lack of trust and respect. At that shop floor, there was no buyin to what the university was doing. University clients didn’t see the value of the service they were getting. Human … Continue reading "Transforming and renewing a facilities resource team in a period of growth"

April 16, 2008


The Paperless Office: Putting Students Online no In Line

While the technical development and implementation of SATS was accomplished by IT personnel, ail staff In the Office of the Registrar at U of T Mississauga played a major role in the project – presenting ideas, giving feedback, and helping to create the processes which would enhance student services. AH staff share a sense of … Continue reading "The Paperless Office: Putting Students Online no In Line"

April 16, 2007


A New Tuition Model for Graduate Students

Since the new tuition model was intended to lead to changes in thinking and behaviour on the part of students and faculty, it was essential to its success that we have wide-ranging support before its implementation. Discussions and consultations were held at several levels in the development of the new model (see enclosed “Tuition Proposal … Continue reading "A New Tuition Model for Graduate Students"

April 16, 2007


A Transformational Policy Framework

Throughout the policy development process all levels of the institution get involved from subject matter experts to vice-presidential offices. Each posted policy in UAPPOL reflects the input and advice from stakeholders, governance and end-users. Institution-wide involvement is well reflected in the universal acceptance of the acronym “UAPPOL.” Everyone knows the place to find a university-wide … Continue reading "A Transformational Policy Framework"

April 16, 2007


Improve Service at Dal

The whole of Dalhousie was involved in this project in the following ways: – 3 committees with representation from across the university (Enrolment Steering Committee, – Policy/Process Team, Submission Review Team) played a role in implementing, managing and overseeing the initiative – every Vice-President and the President received a list of issues pertaining to his/her … Continue reading "Improve Service at Dal"

April 16, 2007


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