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Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020

Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020

CAUBO Ancillary Benchmark Parking Survey Results

Tags: Ancillary Services, Benchmarking, Data Analytics

April 1, 2020

Using Data and Processes Analysis for Efficient Management (Recorded Session)

Tags: 2019, Data Analytics, Integrated Planning, Management, Presentations, Process Efficiencies

July 9, 2019

Using Data and Processes Analysis for Efficient Management (PDF Presentation)

Tags: 2019, Data Analytics, Integrated Planning, Management, Presentations, Process Efficiencies

July 8, 2019

Data Kings or Slaves? (PDF Presentation by Keith Hollands)

Tags: 2019, Data Analytics, Facilities, Information Technology, Presentations, Systems

July 8, 2019

Data Kings or Slaves? (PDF Presentation by Tareq Abdullah)

Tags: 2019, Data Analytics, Facilities, Information Technology, Presentations, Systems

July 8, 2019

Business Analytics – An Ancillary Perspective (PDF Presentation – Elio Velazquez)

Business Analytics – An Ancillary Perspective (PDF Presentation - Elio Velazquez)

Tags: 2018, Ancillary Services, Benchmarking, Data Analytics, Management, Presentations

July 4, 2018

Business Analytics – An Ancillary Perspective (PDF Presentation – Ahmed Doha)

Business Analytics – An Ancillary Perspective (PDF Presentation - Ahmed Doha)

Tags: 2018, Ancillary Services, Benchmarking, Data Analytics, Management, Presentations

July 4, 2018

Continuous Campus Innovation with Data Analytics (PDF Presentation)

Tags: 2018, Data Analytics, Information Technology, Presentations, Strategic Planning

June 29, 2018