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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


McGill Supplies Manager Solution – A Cross Road where Inventory Management, Procurement Strategies and Compliance Meet

After the 2010 success in developing and implementing the McGill MarketPlace (MMP), a holistic and fully integrated e-Procurement system, McGill University has turned its focus toward equipping its internal stockrooms/stores/services providers (the Stores) with an inventory management solution integrated with MMP. Starting 2015, the implementation of the SciQuest Supplies Manager solution (which was included in … Continue reading "McGill Supplies Manager Solution – A Cross Road where Inventory Management, Procurement Strategies and Compliance Meet"

January 12, 2017




Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


SFU Zero Waste Initiative

In January 2014, SFU launched its Zero Waste initiative, with the aim of diverting 70% of waste from landfill, while doubling the amount recycled or composted. This goal was adopted in the SFU Sustainability Strategic Plan (2013-16) and has strong administrative support. The Zero Waste Initiative has employed infrastructure improvements, cross-departmental governance, a comprehensive communication … Continue reading "SFU Zero Waste Initiative"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Collaborative Development of a Governance and Reporting Framework for Land Development Activities

Land is one of the University of New Brunswick's (UNB) key assets. In addition to its core campus lands, UNB owns significant endowment lands, many of which are used directly for teaching and research.   In 2003, UNB adopted a Land Management Strategy (LMS) that provided an administrative framework for the co-ordinated management of our … Continue reading "Collaborative Development of a Governance and Reporting Framework for Land Development Activities"

June 13, 2016


Fund Ledger/Awards Management System

Vancouver Island University (VIU) is a public, student-focused post-secondary education institution. Direct support for students (scholarships, awards and bursaries) is our primary fundraising priority and a means by which we promote access to education.   Tracking the complete cycle of soliciting/receiving funds through the creation and disbursement to students of ~1,000 awards each year was … Continue reading "Fund Ledger/Awards Management System"

June 13, 2016


Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC

Previously, the Faculty of Medicine decentralized primary responsibility for finance to units. Each unit had its own administrative staff responsible for budgeting and financial management, who reported directly to the academic head. This structure provided units with control and accountability, but lacked segregation of duties or consistency, and did not give departments access to a … Continue reading "Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC"

June 13, 2016


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