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Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice

Recent studies have begun to document the importance of building a project management community of practice (CoP) in academic settings, particularly research administration (Lehman, 2017; Wedekind & Philbin, 2018). Benefits of CoPs include improving organizational efficiency and effectiveness and improving the confidence and connectedness of staff in increasingly complex and uncertain environments (Lee et al., … Continue reading "Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice"

June 15, 2022

Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020

Staff Job Design, Evaluation and Compensation

In collaboration with the University of Western Ontario Staff Association, supervisors and administrators across campus, Human Resource staff developed and implemented a sustainable, effective and efficient job evaluation system for staff roles supporting student experience, administration and the research enterprise. The work began a number of years ago when discussions with the union representatives identified concerns … Continue reading "Staff Job Design, Evaluation and Compensation"

June 10, 2019

Sharing knowledge and saving time with a Business Glossary and a FAQ tool

As with many organizations there is a lot of knowledge accumulated and shared through emails, documents, presentations, training sessions, workshops, and sometimes just in people’s heads. This decentralized method of organizing and accessing information was decreasing the quality, accuracy and consistency of UBC Development and Alumni Engagement (DAE) staff work. The primary goal of this … Continue reading "Sharing knowledge and saving time with a Business Glossary and a FAQ tool"

January 10, 2018

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

Process Improvement – Risk Assessment and Inspection

A process improvement team consisting of three staff members from Safety & Risk Services at Simon Fraser University examined the Division’s risk assessment and inspections processes using the Lean Six Sigma methodology, The team’s project charter was to reduce the cycle time to conduct, communicate and follow-up with risk assessments and inspections conducted by Safety and Risk … Continue reading "Process Improvement – Risk Assessment and Inspection"

January 12, 2017

One of North America’s largest university web publishing platforms, from marketing campaigns to basic information websites

McGill IT’s Web Management System (WMS) includes McGill’s award-winning homepage and approximately 800 associated websites, representing all faculties and frontline services, the majority of departments, as well as many marketing, informational and interactive sites housed under one central umbrella. By using a centrally-administrated platform with powerful content management and layout tools, we can quickly and efficiently deploy … Continue reading "One of North America’s largest university web publishing platforms, from marketing campaigns to basic information websites"

January 9, 2017

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