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Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020

Innovative partnership builds community strength at brand new Laurier Brantford YMCA

Collaborative partnerships have been central to the success of Wilfrid Laurier University’s Brantford campus since it opened to just 39 students in 1999. The Laurier Brantford YMCA, a brand new 120,000-square-foot athletic facility in the heart of Laurier’s Brantford downtown campus, is no exception. Beginning in 2009, Laurier embarked upon a strategic plan to develop … Continue reading "Innovative partnership builds community strength at brand new Laurier Brantford YMCA"

June 29, 2020

Ryerson University Departmental Safety Officer Program

In its continuing effort to embed safety into the culture and operation of every academic and non-academic unit on campus, Ryerson University’s Environmental Health and Safety (EHS) department implemented a university-wide system of Departmental Safety Officers (DSOs) and Departmental Safety Committees (DSCs). This innovative program is distinctive in three primary ways: 1) while a handful … Continue reading "Ryerson University Departmental Safety Officer Program"

June 10, 2019

University Manager 2016 Fall

Tags: higher education, university Magazine, University Manager

October 24, 2016

University Manager Magazine

February 1, 2016

Messaging @ Concordia University

We worked closely with the university’s Internal and Web Communications group to ensure that we implemented a service that would not only reach the most number of people, but that would be easy to use. This group ensured that we included the most useful and widely used student information within our messaging menu system. They … Continue reading "Messaging @ Concordia University"

April 16, 2008

Benchmarking: a Sustainable Approach to Quality Improvement

One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"

April 16, 2007

Automating the Risk Self-Assessment Process Using a Website Interface

By its nature, the methodology involves obtaining self-assessments from all administrative and academic department heads. In addition, senior management and other key stakeholders that included amongst others, deans of multidepartment faculties, members of finance and planning and budget and academic staff are periodically surveyed by Internal Audit to provide individual assessments and ranking of identified … Continue reading "Automating the Risk Self-Assessment Process Using a Website Interface"

April 16, 2006

UBC Custodial Services – Optimizing Quality and Productivity

Throughout the implementation of these initiatives there has been a continuous and constant flow of communication between staff, supervisors and managers. Feedback from staff has been instrumental in the selection of the types of products and equipment required. All products and equipment are brought in on a trial basis before final decisions are made to … Continue reading "UBC Custodial Services – Optimizing Quality and Productivity"

April 16, 2006

Archimède: Une solution canadienne pour le dépôt institutionnel

ARCHIMÈDE is a team effort involving many specialists from the Laval University Library. The project’s success is dependent on the collaborative efforts of these individuals as well as those of the “Open Source” community, and the use of applications and frameworks developed through community cooperation. In order to realize our project, we used the following … Continue reading "Archimède: Une solution canadienne pour le dépôt institutionnel"

April 16, 2005