Quality and Productivity Database

Descriptive Title of Proposal: The Creation of a University-Specific Technology Platform to Allow a Cost-Recovery Unit to Meet Student Expectations
Year Submitted 2004
Name of Institution University of Toronto
Name (Senior Administrative Office of the Institution) <br /> <br /> <br /> <br /> Mary Cone Barrie<br /> <br /> <br /> <br />
Title (Senior Administrative Office of the Institution) Director, School of Continuing Studies
Telephone: 416 978-2604
Email Address: Email hidden; Javascript is required.

All stakeholders in Continuing Education, from Instructors to Students, from Finance staff to Registrar's Office personnel, from Program Planners to IT professional staff participated in the development of specifications for OneCE. The system was built only after a very thorough, six month period of business analysis. The Director of the School, and the School's Assistant Directors (CFO and Registrar) were also continually involved in ail decisions regarding the functionality that OneCE would require and setting standards for quality control and auditability.

Thorough user acceptance testing was built into the implementation process, as well as the creation of user manuals and comprehensive training. This complex involvement process simply means that OneCE is ideally suited to the university environment and processes, is portable across academic divisions and has demonstrated success integrating with other university-wide enterprise Systems.

Criteria Please submit one paragraph describing how the proposal fulfills each of the evaluation criteria.

From a "techie" standpoint, OneCE is built in Java, platform independent and built with open N-tier standards, Its graphical user interfaces allow infinite customization. From a practical point of view UofT SCS and the UC Santa Cruz have a lot in common, but also significantly unique characteristics. OneCE has operated at the UofT for 18 months and is currently rapidly being installed meeting Santa Cruz's expectations. The Provost's office at the UofT is currently studying OneCE exploring application portability to other academic divisions.

Quality Impact

One important example:

When the U of T closed for its traditional two-week Christmas break in December 2003, its School of Continuing Studies earned $166,000 in revenue as students found what they needed to know, made an academic decision, and successfully registered and paid their tuition fees completely independent of the assistance a single staff member. Through the student portal function, verification of acceptance was immediately transmitted to the student.

Productivity Impact

Between September and February 2003-2004, we are seeing the "right student selecting the right course", reduction in student transfers and withdrawals and significantly less stress for staff during registration cycles. 51% (N=5,317) of all School registrations are now web-based and automatically processed without a staff member. This has led to our ability to significantly grow our "business", expansion of program into six satellite campuses in addition to St. George, and an overall 20% reduction in administrative staff.


The key characteristic of OneCE is that its vision and its build came from the rules and working operations of a University. This is not software built outside of higher education and imported into it; it's a match.