Memorial’s New Employee Orientation Program
Recognizing the value of orienting new employees into the university’s culture early in their career, Memorial’s Department of Human Resources (HR) developed a comprehensive, multi-component approach to new employee orientation. Through a needs assessment that included focus groups, research and a review of best practices, HR designed an innovative, economically sustainable program that integrates face-to-face … Continue reading "Memorial’s New Employee Orientation Program"
April 16, 2015
Virage Bleu and Healthy Beverage Choices on Campus: a Comprehensive and Unifying Project
Université de Montreal (UdeM) and its 2 affiliated schools (HEC Montreal and Polytechnique Montreal) decided to undertake the “Virage bleu” upon requests raised by their staff and student bodies, and in keeping with their commitment to sustainable development. Officially launched in March 2013, this initiative was geared toward promoting self-service water fountains as the best … Continue reading "Virage Bleu and Healthy Beverage Choices on Campus: a Comprehensive and Unifying Project"
April 16, 2015
Optimization of the document acquisition process
The budget cuts now commonplace in Canadian universities put pressure on funding and the future of university libraries. In combination with the soaring costs of electronic documentation, this situation has forced the HEC Montréal library to be creative in streamlining its processes and adopt the means to fully carry out its mission in this difficult … Continue reading "Optimization of the document acquisition process"
April 16, 2015
“McGill Satellite Procurement Operations” – A Customer Centric Approach
McGill’s vision to implement “Satellite Procurement operations” started taking shape in 2009, with the goal to improve customer service and strengthen the impartiality of the procurement process. The model relies heavily on collaboration, building relationships and sharing functional knowledge while focusing on improving customer response time, process efficiencies and cost savings. A value driven and … Continue reading "“McGill Satellite Procurement Operations” – A Customer Centric Approach"
April 16, 2015
A win-win project for the Town of Sackville and Mount Allison University
Universities across Canada are challenged by diminishing enrolments, reduced Government grants andrestricted tuition fee increases. Any new revenue source is welcome news. There also exists an expectation and evidence that cooperation with sister institutions and other organizations will save money and increase efficiencies. Mount Allison has experience through and agreement with St. Thomas University to … Continue reading "A win-win project for the Town of Sackville and Mount Allison University"
April 16, 2015
Bonfire: A new ‘Best Practice’ tool for the Competitive Bid (RFx) Evaluation Process
Ryerson and Laurier worked closely with Bonfire to ensure their system meets the unique requirements of universities while addressing the new BPS procurement directives. Specifically, Bonfire shaped its system to accommodate the varying forms of procurement styles (e.g., contract A/B and the negotiated RFP model) including higher accountability standards for BPS organizations. The company also … Continue reading "Bonfire: A new ‘Best Practice’ tool for the Competitive Bid (RFx) Evaluation Process"
April 16, 2014
I Declared….” Aboriginal Students Self-Declaration Initiative
Affirming messaging, better and more intelligible communications, changed language on admission and other forms, and an accessible “one time only” web-based business process solution for self-declaration are easily transferable, effective ways for any institution to accomplish increasing their reported numbers of self-declared Aboriginal students and to serve students better by designing poster campaigns and … Continue reading "I Declared….” Aboriginal Students Self-Declaration Initiative"
April 16, 2014
Transforming Human Resources: A Holistic Approach to Service
Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"
April 16, 2010
“Books on Beds” Initiative
Students and administrators hatched the idea at a focus group session on improving services to students. The concept was further developed and used as a tem building exercise among bookstore, residence, print shop, mail and residence custodial staff. The importance of earlier textbook adoptions was communicated to faculty with some success. The program is well … Continue reading "“Books on Beds” Initiative"
April 16, 2010
Good Ideas Contest
The Good Ideas Contest resulted in the transformation of ideas into concrete changes at the University of Ottawa. Students benefited from the creation of a new orientation week at the starting of the winter semester; water and energy usage from restroom facilities were reduced; a Bike-Share Program was initiated to allow community members to use … Continue reading "Good Ideas Contest"
April 16, 2009
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