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Quality Assurance Applied To Grounds Maintenance

Once we had developed the framework for inspection, we undertook a series of staff consultations. At these meetings, staff provided important input into the tasks that should be inspected and the weighting factors to be used. This collaborative process was essential to the development of an effective inspection program. Staff input changed the proposed program … Continue reading "Quality Assurance Applied To Grounds Maintenance"

April 16, 2008

Focusing the Risk Management Program

The advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our researchers, academics, and operational staffs. These meetings have served to transfer specific knowledge and training on risk management to the front line users, but also to keep the Office of … Continue reading "Focusing the Risk Management Program"

April 16, 2008

Improving service to students with special needs: A collaborative, pan-university initiative

Extensive stakeholder and community consultation occurred during the different phases of this project. Input was sought from students, staff and faculty as follows: – Individual student interviews and student focus groups; – Student testing of systems, communications, workflow; – Faculty focus groups; – Review by governance committees and other committees/departments at York (Senate Committee on … Continue reading "Improving service to students with special needs: A collaborative, pan-university initiative"

April 16, 2007

Benchmarking: a Sustainable Approach to Quality Improvement

One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"

April 16, 2007

Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People

Wide-spread involvement from the entire organization as well as the community in which Brock is situated has been instrumental to the success of this program. Workshop suggestions are culled from participant feedback ensuring that employees’ ideas are validated. Another important aspect to the development of this annual program stems from consultation with the Health and … Continue reading "Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People"

April 16, 2007

Integrated Risk Management Program

These advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our research, high, médium and low risk faculties, Physical Resources Service and Materials Management Service, and student organizatiôns among many others. Thèse meetings have served to transfer spécifie knowledge and training … Continue reading "Integrated Risk Management Program"

April 16, 2006

Leveraging Growth and Learning through Shared Resources

The formation of the Shared Resources unit was developed from the leadership of Executive Management and the Directors of both departments. Stakeholders were involved in the development and implementation through the strategic and business planning process that results in achieving strategic objectives and our customer value proposition.   Portability is assured by building the Shared … Continue reading "Leveraging Growth and Learning through Shared Resources"

April 16, 2006

Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results

The Quality Assurance Program heralded a new attitude toward stakeholder involvement. The initial steps in the program were a baselining initiative and benchmarking with other post-secondary institutions. These first steps allowed us to evaluate the quality, cost and customer/staff satisfaction of cleaning services. Because we had been providing cleaning services for years, our Division assumed … Continue reading "Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results"

April 16, 2006

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