Improving service to students with special needs: A collaborative, pan-university initiative
Extensive stakeholder and community consultation occurred during the different phases of this project. Input was sought from students, staff and faculty as follows: – Individual student interviews and student focus groups; – Student testing of systems, communications, workflow; – Faculty focus groups; – Review by governance committees and other committees/departments at York (Senate Committee on … Continue reading "Improving service to students with special needs: A collaborative, pan-university initiative"
April 16, 2007
Redefining Traditional Contracts for University Food Services
With the assistance of the consultant, this strategy and model was developed by and based on significant market research. The consultant incorporated other university and college models, and also gathered input and feedback from the UPEI community: – Personal interviews were conducted with key member of the administration. – Focus groups were conducted with UPEI … Continue reading "Redefining Traditional Contracts for University Food Services"
April 16, 2007
Online Orientation & Training Program for University Advancement
The production of the Online Orientation & Training Program for University Advancement was the result of a concerted effort, and the talent and creativity of a Task Force and Implementation Team comprised of staff in two units — DAUR (Development, Alumni & University Relations) and IMS (Instructional Multimedia Services), as well as a graduate student … Continue reading "Online Orientation & Training Program for University Advancement"
April 16, 2007
Benchmarking: a Sustainable Approach to Quality Improvement
One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"
April 16, 2007
Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People
Wide-spread involvement from the entire organization as well as the community in which Brock is situated has been instrumental to the success of this program. Workshop suggestions are culled from participant feedback ensuring that employees’ ideas are validated. Another important aspect to the development of this annual program stems from consultation with the Health and … Continue reading "Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People"
April 16, 2007
ENCORE Co-op Portal at University of Toronto Scarborough
This was in every way a team project. Computing and Networking Services (Now Information and Instructional Technology Services) consulted on Co-op’s requirements and identified the development of an in-house Co-op system as a strategic priority. CNS brought forward the idea of the system for Co-op’s consideration and dedicated resources to the project. Co-op administrators were … Continue reading "ENCORE Co-op Portal at University of Toronto Scarborough"
April 16, 2007
University specific online WHMIS Course for training university staff, students and visitors
The development of the program was a collaboration between the Office of Risk Management (ORM) and the Centre for e-Learning (TLSS). ORM developed the technical content and Centre for e-Learning developed the WebCT learning and programming framework, as well as the learning outcomes. ORM also established a working group of management, members of the Health … Continue reading "University specific online WHMIS Course for training university staff, students and visitors"
April 16, 2007
Finance Learning Initiative
The initiative began with four central units (Financial Services, Supply Management Services, Staff & Student Payments and Administrative Information Systems) coming together to provide funding and support. These units freed up operational funds to hire program coordinators and offered their staff members to develop and deliver training. The success of the initiative resulted in expanding … Continue reading "Finance Learning Initiative"
April 16, 2006
Queen’s Contact Centre: A New Way to Connect
The original concept of the Contact Centre was developed by employees in our data management group, and it was members of that group who designed and implemented the knowledgebase. Office of Advancement staff members were encouraged to provide suggestions about features and information to be included. As some of these staff members are Queen’s alumni, … Continue reading "Queen’s Contact Centre: A New Way to Connect"
April 16, 2006
Integrated Risk Management Program
These advances in our risk management program have been achieved only through extensive consultation with our faculties and services. We have regular meetings with our research, high, médium and low risk faculties, Physical Resources Service and Materials Management Service, and student organizatiôns among many others. Thèse meetings have served to transfer spécifie knowledge and training … Continue reading "Integrated Risk Management Program"
April 16, 2006
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- Campus Security and Safety
- Carbon Footprint
- Carbon Measurement
- Change Management
- Climate Change
- CLOUD Computing
- Collaboration
- Communication
- Compensation
- Compliance
- Compliance and Monitoring
- Conference
- Continuous Improvement
- Contract Negotiations
- Controls
- Coronavirus
- Credit Ratings
- Culture
- Customs
- Cybersecurity
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