Memorial’s New Employee Orientation Program
Recognizing the value of orienting new employees into the university’s culture early in their career, Memorial’s Department of Human Resources (HR) developed a comprehensive, multi-component approach to new employee orientation. Through a needs assessment that included focus groups, research and a review of best practices, HR designed an innovative, economically sustainable program that integrates face-to-face … Continue reading "Memorial’s New Employee Orientation Program"
16 avril 2015
Optimisation du processus « Acquérir la documentation »
Les restrictions budgétaires auxquelles font face les universités canadiennes pèsent lourdement sur le financement et l’avenir des bibliothèques universitaires. Cette situation, combinée à l’augmentation fulgurante du coût de la documentation électronique, a amené la bibliothèque de HEC Montréal à faire preuve d’ingéniosité afin de rationaliser ses processus et ainsi se donner les moyens de réaliser … Continue reading "Optimisation du processus « Acquérir la documentation »"
16 avril 2015
Optimization of the document acquisition process
The budget cuts now commonplace in Canadian universities put pressure on funding and the future of university libraries. In combination with the soaring costs of electronic documentation, this situation has forced the HEC Montréal library to be creative in streamlining its processes and adopt the means to fully carry out its mission in this difficult … Continue reading "Optimization of the document acquisition process"
16 avril 2015
“McGill Satellite Procurement Operations” – A Customer Centric Approach
McGill’s vision to implement “Satellite Procurement operations” started taking shape in 2009, with the goal to improve customer service and strengthen the impartiality of the procurement process. The model relies heavily on collaboration, building relationships and sharing functional knowledge while focusing on improving customer response time, process efficiencies and cost savings. A value driven and … Continue reading "“McGill Satellite Procurement Operations” – A Customer Centric Approach"
16 avril 2015
Thrive Building Positive Mental Health for all at UBC
At the UBC we recognize the need to support mental health across the campus community and the country. Traditionally, universities have focused solely on student mental health; without the inclusion of staff and faculty. At UBC, we are creating an environment that focuses on positive mental health for all members of campus. That is why … Continue reading "Thrive Building Positive Mental Health for all at UBC"
16 avril 2015
The Teaching and Learning Spaces Working Group: An innovative approach to classroom planning and resource management
Tue Teaching and Learning Spaces Working Group (TLSWG) process could be adapted or transferred to other postsecondary institutional settings. Specific features integral to success include: – Shared leadership by co-chairs from academic and operations sides of the institution – A single source of funding paired with a collaborative decision-making body composed of all stakeholders in … Continue reading "The Teaching and Learning Spaces Working Group: An innovative approach to classroom planning and resource management"
16 avril 2014
Transforming Human Resources: A Holistic Approach to Service
Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"
16 avril 2010
Rewire: Reducing energy through behaviour change and culture shift
Institutional and cultural transformations are the core goals of this behaviour-change project. As mentioned, Rewire draws upon social-psychology, specifically community-based social marketing (CBSM) and the Theory of Planned Behaviour. Both approaches have worked to shift behaviour and retain behaviour change over the long-term. By employing the tools and logic of CBSM, we have been able … Continue reading "Rewire: Reducing energy through behaviour change and culture shift"
16 avril 2009
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