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Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010


The implementation of a Flexible Spending Accounts (FSA) program for Management and Professional Staff at the University of Calgary

The concept was first presented during 2001 when focus groups were held with Management and Professional Staff about proposed changes to improve and update coverages under the core benefits program. Feedback was positive that this type of benefit would be favorably received if offered. The MaPS Steering Committee, which is composed of MaPS staff members, … Continue reading "The implementation of a Flexible Spending Accounts (FSA) program for Management and Professional Staff at the University of Calgary"

April 16, 2005


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