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Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University

Over the last several years, the ancillary services group at McMaster University has generated a financial about-face, moving out of deficits and paying off debts while covering all of their own costs, including market-rate rent of approximately $5.5 million yearly, plus utilities and capital costs, as well as making additional annual financial contributions of $3.5 … Continue reading "Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University"

June 29, 2020

Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020

Canada’s Universities: Cost Pressures, Business Models and Financial Sustainability – an Update (PDF Presentation)

Canada’s Universities: Cost Pressures, Business Models and Financial Sustainability - an Update (PDF Presentation)

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June 29, 2018

Approval to Recruit – Redesign

The Human Resources (HR) department and the Provost’s Office used Lean methods to improve the approval to recruit process. The ability to recruit, hire, support and retain the best possible employees is critical to UWaterloo’s success across all areas, and is a key theme within the University’s Strategic Plan. Because of the number of approvals … Continue reading "Approval to Recruit – Redesign"

January 13, 2018

Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)

Using the Lean 6 Sigma continuous improvement approach to boost new UQAC student registration rates. Defining the issue: Due to delays in issuing official admission decisions (acceptance/rejection letters) and in taking follow-up action aimed at converting acceptances into registrations, UQAC was losing students to other universities. Not all accepted applicants go on to register. This … Continue reading "Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)"

February 1, 2017

Process Improvement – Risk Assessment and Inspection

A process improvement team consisting of three staff members from Safety & Risk Services at Simon Fraser University examined the Division’s risk assessment and inspections processes using the Lean Six Sigma methodology, The team’s project charter was to reduce the cycle time to conduct, communicate and follow-up with risk assessments and inspections conducted by Safety and Risk … Continue reading "Process Improvement – Risk Assessment and Inspection"

January 12, 2017

Quality Starts Here: Changing the Way We Work

The Challenge: Scheduling over 80 employees across 7 different locations is difficult when the average employee has an average of 33 days off and 9 sick days*. Constant staff shortages, sometimes with little or no notice leads to deviations from standard operating procedures and clients see a decrease in quality as employees struggle to manage … Continue reading "Quality Starts Here: Changing the Way We Work"

June 13, 2016

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