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Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic

University of Northern British Columbia (UNBC) currently contracts Food Services Management on their Prince George campus. The vendor provides exclusive Vending, Catering, Retail, and Dining Hall Services. In preparation for a change in contract in Summer 2020, UNBC Business Services engaged the UNBC community to develop a Request for Proposals (RFP) that reflected the broad … Continue reading "Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic"

June 15, 2021


Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021



Webinar – Payments to Indigenous Peoples for Services (PDF Presentation)

Webinar - Payments to Indigenous Peoples for Services (PDF Presentation)

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July 24, 2020


Redefining Financial Sustainability

Concordia University developed a sustainability policy back in 2015. The policy seeks to integrate four main university pillars of (1) its own operations (2) its research and academic programs (3) its investment approach (4) its funding/financing program. The proposal is with respect to initiatives we have implemented to pillars’ #3 and #4, which in effect redefined how we … Continue reading "Redefining Financial Sustainability"

June 29, 2020


Performance Development Project

In 2020 Trinity Western University (TWU) will complete a multi-year project that redesigned and re-envisioned our staff performance development framework and system.   TWU is post-secondary intuition that is uniquely positioned as a liberal arts university in a competitive job market and needs to attract and retain top employee talent so we can achieve strategic … Continue reading "Performance Development Project"

June 29, 2020


FM Insider – Department Newsletter and Website

Facilities Management Maintaining a campus that supports our community The Mount Royal University Facilities Management department is responsible for the maintenance and growth of our internal and external environment. Facilities Management supports our community by providing services that save money, time and resources. Some of the services include, the cleanliness of the building, furniture, way-finding, … Continue reading "FM Insider – Department Newsletter and Website"

June 29, 2020


Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020


Incident and Claims Management Program Integration

Launched in 2014, a new incident and claims management program has made remarkable progress to decrease time-loss claim durations by 57%, decrease WorkSafe insurance surcharges by 69%, generate savings of over $1M on insurance premiums, and ensure that all incidents are reported and fully investigated within new timelines established by WorkSafe.  With the support of … Continue reading "Incident and Claims Management Program Integration"

June 29, 2020


Ergo Fund

Ergonomics-related injuries continue to be one of the most frequent and costly work-related time loss injuries at the University of British Columbia (UBC), accounting for 29% of claims and 21% of claim costs (2015-2019).  In an effort to reduce the risk of overexertion injuries HR’s Ergonomics Program established a centralized Ergo Fund to provide departments … Continue reading "Ergo Fund"

June 29, 2020


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