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Remote Operations and Control Centre uses proactive monitoring to handle 4,500 annual climate control requests

In 2024, the University of Toronto’s Facilities & Services (F&S) division received over 4,500 space comfort calls reporting that spaces on St. George campus were too hot, cold, humid or dry. With up to 100 calls per day, each requiring an in-person assessment, resolving comfort issues in critical spaces could take over five days. To … Continue reading "Remote Operations and Control Centre uses proactive monitoring to handle 4,500 annual climate control requests"

June 22, 2026

Integrated Faculty Management: ETRACS

Launched in 2018 and now expanding through SFU’s Integrated Faculty Management System (IFMS) program, eTRACS (Enterprise Teaching Research And Collaboration System) has evolved from a point solution into the core platform for managing faculty lifecycle and instructional activity across the institution. Where faculties once relied on disconnected spreadsheets, email threads, and manual reconciliations, eTRACS now … Continue reading "Integrated Faculty Management: ETRACS"

June 22, 2026

Vancouver Island Energy Leadership Conference

In June of 2025, the University of Victoria’s Maintenance & Operations Energy Services team organized and hosted the Vancouver Island Energy Leadership Conference. The vision for this inaugural conference was to bring together people from across Vancouver Island to talk about energy management, facilities management, building science, and decarbonization. The conference was a great success … Continue reading "Vancouver Island Energy Leadership Conference"

June 22, 2026

Accessible Education at Waterloo

Over the past two years, teams of faculty and staff at the University of Waterloo have worked collaboratively to advance a comprehensive, cross-Faculty, institution-wide approach to accessible education. Through the Accessible Education project, housed within Waterloo’s new Teaching Innovation Incubator (TII), we have developed supports, resources, governance structures, and a new student academic accommodation disability … Continue reading "Accessible Education at Waterloo"

June 22, 2026

UQTR: Taking Action to Put Better Conditions in Place to Welcome, Integrate and Support International Students and Foster Their Success

Between 2019 and 2023, the number of international students at the Université du Québec à Trois-Rivières (UQTR) rose sharply to 20% of the total student population. This growth led to the development of the Plan global d’intervention ciblant l’accueil, l’intégration, le soutien et la réussite de la population étudiante internationale (Comprehensive Action Plan for Welcoming, … Continue reading "UQTR: Taking Action to Put Better Conditions in Place to Welcome, Integrate and Support International Students and Foster Their Success"

June 22, 2026

Building resilient universities: Leading on financial sustainability

Canada relies on its universities to develop talent, strengthen competitiveness and drive economic growth. But growing financial pressures are putting that contribution at risk. A new report from Universities Canada and CAUBO finds that rising costs, growing infrastructure needs and a widening funding gap are placing the university system under increasing strain. A system under … Continue reading "Building resilient universities: Leading on financial sustainability"

Tags: Financial Management, Financial Sustainability, Governance, Government Relations, Infrastructure, Leadership, Strategic Planning

April 27, 2026

YU AURA – York University’s Proprietary Gen AI Platform built in-house as part of our pioneering effort to make York an AI-powered University

The AURA platform at York University represents a groundbreaking initiative to revolutionize the development and deployment of AI solutions in higher education. This project addresses universities’ significant challenges in integrating diverse knowledge sources into AI models while ensuring data security and privacy. AURA offers a secure, scalable, and user-friendly platform that simplifies AI solution development … Continue reading "YU AURA – York University’s Proprietary Gen AI Platform built in-house as part of our pioneering effort to make York an AI-powered University"

June 17, 2025

UBC Indoor Air Quality Program

The implementation of an indoor air quality program at UBC Vancouver campus. The IAQP involves three key components: (1)An Air Filter Preventive Maintenance Process (2)Subject Matter Experts in Air Filtration (both in-house and external) (3)Supply Management The Air Filtration PM Process involves a degree of inspection that drives the scheduled changes of filter changes throughout … Continue reading "UBC Indoor Air Quality Program"

June 10, 2024

Flexing for the Future: Redefining Services, Roles, Spaces, and Success in a Hybrid Work Environment

Through the Hybrid Work Arrangements (HWA) program developed and implemented by the Ontario Institute for Studies in Education’s (OISE) prioritizing flexibility, community needs, and innovative service delivery, OISE has not only weathered the challenges posed by the pandemic but has also proactively shaped its academic and operational landscape for the future.  OISE’s HWA program is … Continue reading "Flexing for the Future: Redefining Services, Roles, Spaces, and Success in a Hybrid Work Environment"

June 10, 2024

Digital Research Services: a One-Stop-Shop for Digital Research Support

New digital technologies have profoundly transformed academic research across all disciplines, creating both opportunities and challenges for researchers to turn data into scientific breakthroughs. McGill’s Digital Research Services (DRS) team was formed to create a one-stop-shop to assist researchers in navigating the increasingly complex digital research ecosystem. DRS provides advice and support on three primary … Continue reading "Digital Research Services: a One-Stop-Shop for Digital Research Support"

June 10, 2024