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Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021


Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020


Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020


Tri-Agency Transition Resources

Transition to the New Tri-Agency Guide on Financial Administration The Tri-Agencies (CIHR, NSERC, and SSHRC) launched the Tri-Agency Financial Administration initiative in 2017 with a focus on the following three key areas: moving to a more flexible approach to the administration and use of grant funds, bringing significant changes to the Tri-Agency Guide on Financial … Continue reading "Tri-Agency Transition Resources"

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November 22, 2019





Improving finance service delivery through mobile financial processing support team (FIPS), University of Toronto Mississauga

UTM is a decentralized environment for finance and each department has its own administrative staff responsible for the financial management of the department. The staff have a reporting relationship directly to the academic head. This model provides departments with control and accountability, but lacks segregation of duties, consistency, and did not give departments access specialized/focused … Continue reading "Improving finance service delivery through mobile financial processing support team (FIPS), University of Toronto Mississauga"

June 10, 2019


Ryerson University Departmental Safety Officer Program

In its continuing effort to embed safety into the culture and operation of every academic and non-academic unit on campus, Ryerson University’s Environmental Health and Safety (EHS) department implemented a university-wide system of Departmental Safety Officers (DSOs) and Departmental Safety Committees (DSCs). This innovative program is distinctive in three primary ways: 1) while a handful … Continue reading "Ryerson University Departmental Safety Officer Program"

June 10, 2019


Campus Strategic Sustainability Plan

In 2008, environmental sustainability was identified as one of Thompson Rivers University’s (TRU) seven founding values in 2008. To this end, in 2009, the TRU created the Sustainability Office, to ensure that sustainability would be considered in all university planning initiatives.  While significant sustainability work was accomplished between 2009 and 2013, TRU had not yet … Continue reading "Campus Strategic Sustainability Plan"

June 10, 2019


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