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Intentional Accountability: Building Inclusion Across the Ryerson Campus

The ECI – Soup and Substance Program, is free and open to the public, but is not a typical lunch-and-learn series. Its purpose, is to create brave spaces for Ryerson community members to come together and talk about challenging topics—some difficult to tackle, but key to fostering cultural understanding and creating an inclusive work and learning environment. … Continue reading "Intentional Accountability: Building Inclusion Across the Ryerson Campus"

January 26, 2018


Transforming operations through better communications

UBC’s Building Operations department integrated a new focus on communications to drive operational change and the results were exciting. We know that reliable indicators of engagement and morale are demonstrated in the following: Days Absence per FTE are down from 12 days in 2016 to 11.2 days. This represents $125K of salary per year that … Continue reading "Transforming operations through better communications"

January 20, 2017


Transforming and renewing a facilities resource team in a period of growth

Labour relations is a key part of this process of renewal. Prior to 2001, the relationship with NASA was adversarial, characterized by a lack of trust and respect. At that shop floor, there was no buyin to what the university was doing. University clients didn’t see the value of the service they were getting. Human … Continue reading "Transforming and renewing a facilities resource team in a period of growth"

April 16, 2008


The design, development and implementation of the UC Performance Link (UCPL)

Involvement: Input was gathered from a wide spectrum of stakeholders through the following means: prior and ongoing reviews of needs, an initial collaborative system visioning and planning session with multiple stakeholders. There was an HR/IT steering team, strong support from IT and from the MAPS Steering Team, ongoing involvement of different client groups in testing, … Continue reading "The design, development and implementation of the UC Performance Link (UCPL)"

April 16, 2005


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