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IT Services Transformation – Review Approach and Outcomes

In 2016, concerned with whether IT investments in a highly decentralized environment were optimized to deliver the university’s strategies, McMaster utilized an innovative approach for a review of its campus-wide Information Technology (“IT”) services to identify opportunities for improvements.  A committee of three external University Chief Information Officers and three internal faculty members, supported by a dedicated … Continue reading "IT Services Transformation – Review Approach and Outcomes"

January 15, 2018

Approval to Recruit – Redesign

The Human Resources (HR) department and the Provost’s Office used Lean methods to improve the approval to recruit process. The ability to recruit, hire, support and retain the best possible employees is critical to UWaterloo’s success across all areas, and is a key theme within the University’s Strategic Plan. Because of the number of approvals … Continue reading "Approval to Recruit – Redesign"

January 13, 2018

Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment

The Administrative Offices at the Examination Centre building is a perfect illustration of how a single project can address the triple bottom line of sustainability namely: the environment, the social (or human factor) and economic factors. What started out as a forced move for several administrative departments turned out to be a phenomenal opportunity to … Continue reading "Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment"

January 12, 2017

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

Changing the Course of Student Residences

Historically Vancouver Island University was a community college which served a local catchment area on Vancouver Island.  In 2008 an amendment to the University Act of BC designated VIU as a university.  This change began to have two effects on the campus.  Firstly, it drastically enlarged the catchment area of the institution and created demand … Continue reading "Changing the Course of Student Residences"

January 9, 2017

Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University

McGill University’s Sustainability Strategy, Vision 2020, was the product of a deeply collaborative community engagement process initiated by McGill’s Office of Sustainability in February 2012. Between 2012 and 2014, over 1,500 people, representing a broad, diverse cross-section of the McGill community, were engaged in the creation of the Strategy at over 35 events, including world-café … Continue reading "Vision 2020: A Collaborative and Innovative Sustainability Strategy for McGill University"

January 9, 2017

SFU Zero Waste Initiative

In January 2014, SFU launched its Zero Waste initiative, with the aim of diverting 70% of waste from landfill, while doubling the amount recycled or composted. This goal was adopted in the SFU Sustainability Strategic Plan (2013-16) and has strong administrative support. The Zero Waste Initiative has employed infrastructure improvements, cross-departmental governance, a comprehensive communication … Continue reading "SFU Zero Waste Initiative"

June 14, 2016

Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs

In March 2015 Western Retail Services (WRS) initiated a partnership with Propel Entrepreneurship at Western. Propel is part of the Campus-Linked Accelerator program, an initiative of the Ontario Government and administered through the Ontario Centres of Excellence. Propel provides co-working space, mentorship, seed-funding, events and acts as an advocate for local youth-based start-ups in the … Continue reading "Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs"

June 13, 2016

McGill’s Sustainable Procurement Planning – A Holistic and Strategic Approach

McGill University's Procurement Services launched a unique planning initiative, engaging a wide variety of University stakeholders to develop its first 5-Year Sustainable Procurement Strategic Plan (the "Plan"). Aligned with the University's Sustainability Strategy (Vision 2020) and the Procurement Policy, the Plan aims at embedding sustainability into the University's supply chain. Prior to 2012 only a … Continue reading "McGill’s Sustainable Procurement Planning – A Holistic and Strategic Approach"

June 13, 2016

Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010

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