Office of Quality Initiatives
The Office of Quality Initiatives (OQI) was established at Carleton University in 2005, in response to financial challenges, recognizing the value of embedding quality and continuous improvement within the university. We learned early on that our resourcing was comparatively and consistently lean. Since its inception, OQI has been driving organizational excellence efforts by improving our … Continue reading "Office of Quality Initiatives"
June 17, 2025
Journey to Maturing Health & Safety Culture
Memorial University established a health and safety unit in 2008 and it was included under the umbrella of the Chief Risk Officer (OCRO) in 2014. In 2018, Memorial conducted a health and safety climate assessment to examine changes since a previous 2013 safety survey. 1041 respondents (25.9% of employees) participated. The 2013 survey indicated the university … Continue reading "Journey to Maturing Health & Safety Culture"
June 29, 2020
Wellness Consultations: Accessible, Graduate-Specific Mental Health Support
Graduate students face unique barriers when accessing mental health support, such as navigating dual roles as students and employees (Maldonado, Wiggers, & Arnold, 2013) and fear of reprisal or stigma if supervisors, mentors, or their own undergraduate students find out (Canadian Federation of Students-Ontario, 2018). The Faculty of Graduate Studies (FGS) established the Wellness Consultation … Continue reading "Wellness Consultations: Accessible, Graduate-Specific Mental Health Support"
June 10, 2019
Campus Strategic Sustainability Plan
In 2008, environmental sustainability was identified as one of Thompson Rivers University’s (TRU) seven founding values in 2008. To this end, in 2009, the TRU created the Sustainability Office, to ensure that sustainability would be considered in all university planning initiatives. While significant sustainability work was accomplished between 2009 and 2013, TRU had not yet … Continue reading "Campus Strategic Sustainability Plan"
June 10, 2019
Staff Job Design, Evaluation and Compensation
In collaboration with the University of Western Ontario Staff Association, supervisors and administrators across campus, Human Resource staff developed and implemented a sustainable, effective and efficient job evaluation system for staff roles supporting student experience, administration and the research enterprise. The work began a number of years ago when discussions with the union representatives identified concerns … Continue reading "Staff Job Design, Evaluation and Compensation"
June 10, 2019
Improving Organizational Safety through a Health and Safety Management System
From Wake-up Call to Transformation In the autumn of 2013 the University of Alberta experienced explosions in two labs, each resulting in significant injuries to a graduate student. The explosions represented a wake-up call, confirming that the university was not doing enough to improve its safety culture. After a review of best practices within both … Continue reading "Improving Organizational Safety through a Health and Safety Management System"
January 23, 2018
Sharing knowledge and saving time with a Business Glossary and a FAQ tool
As with many organizations there is a lot of knowledge accumulated and shared through emails, documents, presentations, training sessions, workshops, and sometimes just in people’s heads. This decentralized method of organizing and accessing information was decreasing the quality, accuracy and consistency of UBC Development and Alumni Engagement (DAE) staff work. The primary goal of this … Continue reading "Sharing knowledge and saving time with a Business Glossary and a FAQ tool"
January 10, 2018
Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)
Using the Lean 6 Sigma continuous improvement approach to boost new UQAC student registration rates. Defining the issue: Due to delays in issuing official admission decisions (acceptance/rejection letters) and in taking follow-up action aimed at converting acceptances into registrations, UQAC was losing students to other universities. Not all accepted applicants go on to register. This … Continue reading "Boosting Student Registration Rates at Université du Québec à Chicoutimi (UQAC)"
February 1, 2017
Online Faculty Career Data Systems
In August 2016, the Office of the Provost – Faculty Affairs with Information Technology Services launched an online Faculty Leaves system that modernizes an existing time-consuming and paper-driven process. Briefly, Carleton’s academics can now create leave applications, review eligibility, and submit applications in an online environment. Applications are then reviewed online by: the Academic Head … Continue reading "Online Faculty Career Data Systems"
January 25, 2017
Queen’s New (Activity-Based) Budget Model
Queen’s New Budget Model has had a profoundly positive effect on the university. Planning for the new model began in March 2012. Over the following four months, the development of the actual model benefited from a very considerable amount of consultation, and a great deal of hard work by many people. The first fiscal year for which … Continue reading "Queen’s New (Activity-Based) Budget Model"
January 24, 2017
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C
- Campus Security and Safety
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- Carbon Measurement
- Change Management
- Climate Change
- CLOUD Computing
- Collaboration
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- Conference
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- Economic Forecasting
- EDI (Equity - Diversity - Inclusion)
- Efficiency in Admin Functions
- Emergency Management
- Emotional Intelligence (EQ)
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- Energy Efficiency
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