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Smart Lockers at Wilfrid Laurier University

In 2021, Wilfrid Laurier University became the first Canadian university to adopt the newly launched Pitney Bowes ParcelPoint™ Smart Lockers.  The successful pilot at the Waterloo campus has already led to expansion of the smart lockers to the Brantford campus. Investing into this innovative technology has enabled Distribution Services to change its delivery model for … Continue reading "Smart Lockers at Wilfrid Laurier University"

June 15, 2022


Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice

Recent studies have begun to document the importance of building a project management community of practice (CoP) in academic settings, particularly research administration (Lehman, 2017; Wedekind & Philbin, 2018). Benefits of CoPs include improving organizational efficiency and effectiveness and improving the confidence and connectedness of staff in increasingly complex and uncertain environments (Lee et al., … Continue reading "Facilitating Knowledge Exchange and Staff Connection: Simon Fraser University (SFU)’s Project Management Community of Practice"

June 15, 2022


The Future of Academic Events: Integrating a virtual strategy into our business practice

With restrictions imposed on our operations and work from home measures due to the ongoing pandemic, Hospitality Concordia had to evolve its offering to meet the needs of its community for events. We quickly recognized that we had to support virtual events as a means for academics to further their research and starting in spring 2020 … Continue reading "The Future of Academic Events: Integrating a virtual strategy into our business practice"

June 15, 2022


One stop student experience using proactive technologies

University of Calgary Libraries and Cultural Resources implemented proactive chat in December 2018, and chat reference queries tripled overnight.  Students embraced the easy to use “Ask me” bubble which appeared on all library webpages after 20 seconds.  Students did not have to hunt for a link or leave their study space, where ever they were … Continue reading "One stop student experience using proactive technologies"

June 15, 2022


Encouraging Staff Engagement with the Sustainable Workplace Certification

The McGill Sustainable Workplace Certification program encourages all members of the university community to live, work, and engage in establishing a culture of sustainability on and beyond campus. Originally launched in 2017 and redesigned to accommodate remote work in 2021, the program guides participating teams through four levels of certification (Bronze, Silver, Gold, and Platinum) … Continue reading "Encouraging Staff Engagement with the Sustainable Workplace Certification"

June 15, 2022


University Systems – Cybersecurity Working Group

The Cybersecurity Working Group (CWG) is a cross-divisional team and approach that enables the University of Victoria to improve cybersecurity –  technology, processes, and practices – through projects and continuous improvement. It’s an example of people and process innovation that overcomes limited resources by changing how we work together and empowering leadership and collaboration at … Continue reading "University Systems – Cybersecurity Working Group"

June 15, 2022


Researcher in Residence Program: An initiative to build an enduring municipal and university program of community engaged research for community benefit

 In January 2021, Thompson Rivers University launched a three-year, co-funded community-engaged research model, embedding a researcher-in-residence team in Kamloops City Hall and a series of city-driven projects, with the aim of creating a sustainable bridge between the city and the University. The objective here is the integration of community engaged research  practices over a significant … Continue reading "Researcher in Residence Program: An initiative to build an enduring municipal and university program of community engaged research for community benefit"

June 15, 2022


Brock University’s Self-Isolation Process During COVID-19

In Fall 2021, close to 2,500 students moved into residences across campus. Brock University developed a Pandemic Recovery Guiding Document to guide operations throughout the pandemic and will continue to serve as a key document for the Emergency Management Group at the University. Part 3 of the document outlines protocols for COVID-19 surveillance and case … Continue reading "Brock University’s Self-Isolation Process During COVID-19"

June 15, 2022


Risk Based Emergency Response

Following the onset of a global pandemic in 2020, Sheridan closed its campuses and retooled over 3,000 courses for over 25,000 students and all student support services for virtual delivery, to comply with provincial directives preventing in-person teaching and learning on postsecondary campuses. To enable business continuity and retain the engagement of students and employees, … Continue reading "Risk Based Emergency Response"

June 15, 2022


UBC Sauder Hub – Staff and Faculty Intranet

This nomination is for the UBC Sauder Hub (The Hub), an engagement platform used to keep faculty and staff within the UBC Sauder School of Business up-to-date with what’s happening across the school and UBC as a whole. It is used for internal communications, engagement, and sharing resources. It was launched in May 2020 by … Continue reading "UBC Sauder Hub – Staff and Faculty Intranet"

June 15, 2022


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