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Transition from paper to digital requests using an enterprise service management (ticketing system) within the Financial Services department of the University of Victoria

The Financial Services team at UVic leveraged the pandemic disruption of services and transitioned to a digital based service using an enterprise service management software ticketing system to receive forms and inquires from across campus. So far, over 80,000 tickets have been submitted via the new ticketing system to Research Accounting, Payments and Banking (accounts … Continue reading "Transition from paper to digital requests using an enterprise service management (ticketing system) within the Financial Services department of the University of Victoria"

June 10, 2024

Changing the Procure to Pay University Landscape

When Queen’s Strategic Procurement Services (SPS) implemented a complete end-to-end Procure-to-Pay (P2P) solution in May 2017, little did they know that it would pave the way for a seamless and agile transition to remote working.  Leveraging the improvements and changes made to both systems and processes, SPS was able to immediately pivot to processing all … Continue reading "Changing the Procure to Pay University Landscape"

June 15, 2021

Webinar – Pandemic Related Employment Issues for Higher Ed – Part 2: Home Office Expenses Update (PDF Presentation)

Webinar - Pandemic Related Employment Issues for Higher Ed - Part 2: Home Office Expenses Update (PDF Presentation)

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December 21, 2020

Implementation of TEM2 (Chrome River) Expense Reimbursement System

In the spring of 2018, Saskatchewan Polytechnic rolled out a new electronic expense claim system – TEM2 (Chrome River) – that has greatly improved efficiency and user satisfaction. After several years using the suboptimal TEM1 (Travel and Expense Management) for submission of expense claims, Sask Polytech now has a best in-class expense claim system available for its employees. … Continue reading "Implementation of TEM2 (Chrome River) Expense Reimbursement System"

June 29, 2020

Finance Support Program

Our finance support program really is all about support.  Support to department heads to ensure that they receive consistent, relevant information to base their decisions on.  Support in navigating the administrative tasks which are key to the smooth operation of their department. To achieve our support objectives we provided comprehensive training and resources to key … Continue reading "Finance Support Program"

January 22, 2018

Single Purchasing and Travel Expense Card roll out to entire campus

A single card that fits all University VISA needs for travel, research, accounts payable and departmental purchases. Brock University launched a Scotiabank Purchasing Card pilot in September 2014 (60 cardholders) with the program being fully integrated into the Universities new Workday financial system May 2016 for full rollout to the University. As of January 2017, … Continue reading "Single Purchasing and Travel Expense Card roll out to entire campus"

January 25, 2017

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

Outsourcing to Create a Streamlined Payment Process

Brock University processed all student refunds, expense reimbursements, supplier invoices and ad hoc payments in house by printing cheques on a daily basis. Processing payments was subject to significant operational risks and was labour intensive. Outsourcing payments to Scotiabank allowed Brock to eliminate dependance on a single check printer and access to the office to ensure … Continue reading "Outsourcing to Create a Streamlined Payment Process"

January 24, 2017

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