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I Declared….” Aboriginal Students Self-Declaration Initiative

  Affirming messaging, better and more intelligible communications, changed language on admission and other forms, and an accessible “one time only” web-based business process solution for self-declaration are easily transferable, effective ways for any institution to accomplish increasing their reported numbers of self-declared Aboriginal students and to serve students better by designing poster campaigns and … Continue reading "I Declared….” Aboriginal Students Self-Declaration Initiative"

April 16, 2014


Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010


“Books on Beds” Initiative

Students and administrators hatched the idea at a focus group session on improving services to students. The concept was further developed and used as a tem building exercise among bookstore, residence, print shop, mail and residence custodial staff. The importance of earlier textbook adoptions was communicated to faculty with some success. The program is well … Continue reading "“Books on Beds” Initiative"

April 16, 2010


Good Ideas Contest

The Good Ideas Contest resulted in the transformation of ideas into concrete changes at the University of Ottawa. Students benefited from the creation of a new orientation week at the starting of the winter semester; water and energy usage from restroom facilities were reduced; a Bike-Share Program was initiated to allow community members to use … Continue reading "Good Ideas Contest"

April 16, 2009


Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


UBC Okanagan’s Universal Transporation Pass Program (UBCO U-Pass)

The U-Pass program has had a transformative effect in the following areas: I. Regional Transit System-alongside the implementation ofU-Pass, there was an increase in regional transit service hours of32%, significantly increasing the effectiveness of the transit system in the community, which is validated by a growth in regional transit ridership of 15%. 2. Increased Transit … Continue reading "UBC Okanagan’s Universal Transporation Pass Program (UBCO U-Pass)"

April 16, 2009


VRE: Open Source Research Environment

The VRE represents nothing less than a fundamental transformation of the mission of the academic library and will remain a critical component of the core services of the Robertson Library. Academic libraries are facing a juggernaut of change, whether from big deal licensing or large-scale digitization projects such as Google Books, and the more innovative … Continue reading "VRE: Open Source Research Environment"

April 16, 2009


Mcmaster University enhances health of employees through workplace wellness initiatives

McMaster has implemented a comprehensive health promotion program, which research has shown will increase corporate productivity, boost employee morale, enhance job satisfaction, reduce turnover, decrease absences related to illness, improve employee engagement, and decrease spending in health care dollars. McMaster’s approach to workplace wellness incorporates a range of health programs geared towards meeting the University’s … Continue reading "Mcmaster University enhances health of employees through workplace wellness initiatives"

April 16, 2009


Transforming Document Production: Managing Legislation Development & Single-Source Authoring/Multi-channel Publishing

The project has resulted in eliminating much of the stress, chaos, and confusion associated with curriculum/admissions legislation and policy development and the corresponding development of the University calendar and associated communications materials. The reduction in stress, chaos, and confusion has resulted in improved relationships among those involved in the process. Furthermore, relationships have improved due … Continue reading "Transforming Document Production: Managing Legislation Development & Single-Source Authoring/Multi-channel Publishing"

April 16, 2009


Meet Memorial 2008

The Meet Memorial experience was indeed transformative. It added a measure of welcome, pride, understanding, energy and teamwork generally reserved for department openings and special functions. It was as if those on the inside were worth the effort generally reserved for ‘company.’ Some participant comments included: – “Very successful, great initiative” – “Very helpful to … Continue reading "Meet Memorial 2008"

April 16, 2009


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