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UVic’s Shared Resources Program

The Shared Resources program was developed to redeploy UVic employees on temporary layoff due to COVID-19 and to provide a mechanism for UVic departments to share capacity among staff based on increased or decreased workloads. UVic’s response to COVID-19, as with most universities, created a surge in demand for services in some departments, and a lack of … Continue reading "UVic’s Shared Resources Program"

June 15, 2021

Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020

Service Reviews: Transforming University Services

Faced with the challenges of improving performance and shrinking budgets the University of Alberta’s IST Business Transformation unit developed and implemented a new approach to reviewing services.    The Service Reviews/Redesigns Playbook progresses through 4 stages: Understand, Observe, Ideate, and Recommend. As a service, or business process, progresses through these stages, the service and process … Continue reading "Service Reviews: Transforming University Services"

June 29, 2020

Ryerson University Departmental Safety Officer Program

In its continuing effort to embed safety into the culture and operation of every academic and non-academic unit on campus, Ryerson University’s Environmental Health and Safety (EHS) department implemented a university-wide system of Departmental Safety Officers (DSOs) and Departmental Safety Committees (DSCs). This innovative program is distinctive in three primary ways: 1) while a handful … Continue reading "Ryerson University Departmental Safety Officer Program"

June 10, 2019

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

McGill Health and Wellbeing Program

The objective of the McGill Health and Wellbeing program is to establish a culture of health and wellness at the University by increasing awareness of the benefits of healthy living. The program provides valuable infonnation on both physical and mental health related topics, which are provided through a variety of means: a series oflunch-time presentations … Continue reading "McGill Health and Wellbeing Program"

June 13, 2016

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