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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Outsourcing to Create a Streamlined Payment Process

Brock University processed all student refunds, expense reimbursements, supplier invoices and ad hoc payments in house by printing cheques on a daily basis. Processing payments was subject to significant operational risks and was labour intensive. Outsourcing payments to Scotiabank allowed Brock to eliminate dependance on a single check printer and access to the office to ensure … Continue reading "Outsourcing to Create a Streamlined Payment Process"

January 24, 2017


Implementing an Integrated Travel & Expenses System and Lessons Learned (PDF Notes)

Implementing an Integrated Travel & Expenses System and Lessons Learned (PDF Notes)

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May 29, 2014


Implementing an Integrated Travel & Expenses System and Lessons Learned (PDF Handout)

Implementing an Integrated Travel & Expenses System and Lessons Learned (PDF Handout)

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May 29, 2014



Increasing the efficiency and effectiveness of the Disbursement Process at UBC

The project was developed and implemented through close consultation with a number of stakeholders from the UBC campus community, including the BPR (Business Process Re-Engineering) team, the Finance Educational Advisory Committee, the CFBA (Committee of Faculty Business Administrators) group, the Travel Committee, the PeopleSoft FMS Advisory Group, the PeopleSoft Steering Committee, and the Audit Committee. … Continue reading "Increasing the efficiency and effectiveness of the Disbursement Process at UBC"

April 16, 2006


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