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Ancillary Benchmark Dashboards

Ancillary operations have become an increasingly prominent area of focus at universities. There is a recognized need for reliable data to help administrators identify opportunities for improved efficiencies. The Ancillary Benchmark survey series provides a key performance indicator dashboard for three major ancillary areas. A dashboard containing the detailed data for each survey is available … Continue reading "Ancillary Benchmark Dashboards"

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August 13, 2021


Robotics and Technology in Campus Food Services

Prior to COVID-19, Sheridan College had begun a process of revamping their food services operations. Sheridan only has retail outlets on campus and does not have dining halls. Costs to run longer hours of these outlets were not financially feasible given the sales after normal class hours. In order to better serve both residential and … Continue reading "Robotics and Technology in Campus Food Services"

June 15, 2021


Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic

University of Northern British Columbia (UNBC) currently contracts Food Services Management on their Prince George campus. The vendor provides exclusive Vending, Catering, Retail, and Dining Hall Services. In preparation for a change in contract in Summer 2020, UNBC Business Services engaged the UNBC community to develop a Request for Proposals (RFP) that reflected the broad … Continue reading "Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic"

June 15, 2021


UVic’s Shared Resources Program

The Shared Resources program was developed to redeploy UVic employees on temporary layoff due to COVID-19 and to provide a mechanism for UVic departments to share capacity among staff based on increased or decreased workloads. UVic’s response to COVID-19, as with most universities, created a surge in demand for services in some departments, and a lack of … Continue reading "UVic’s Shared Resources Program"

June 15, 2021


Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021


Engaging Front Line Food Service Staff to Enhance Student Success

With a focus on identifying and supporting students in need, Trent University Food Services leveraged an existing staff training program, the Student Support Certificate, to train front line food service staff in methods to identify students at risk and provide them appropriate referrals and resources.  The Student Support Certificate program was designed as a professional … Continue reading "Engaging Front Line Food Service Staff to Enhance Student Success"

June 29, 2020


Ergo Fund

Ergonomics-related injuries continue to be one of the most frequent and costly work-related time loss injuries at the University of British Columbia (UBC), accounting for 29% of claims and 21% of claim costs (2015-2019).  In an effort to reduce the risk of overexertion injuries HR’s Ergonomics Program established a centralized Ergo Fund to provide departments … Continue reading "Ergo Fund"

June 29, 2020


Improving Recycling Behaviours in a University Food Court

In 10 short months, Dining Services improved diversion rates in our food court facility from a dismal 12% in March 2017 to an astounding 90% in December 2017, reaching an achievement of “zero waste” status. (“Zero waste” means 10% or less of waste going to landfill.) Through the implementation of our new, unique recycling stations, realignment of … Continue reading "Improving Recycling Behaviours in a University Food Court"

June 10, 2019


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