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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017

Own Your Zone Learning Program – Unlocking Our Cognitive Traps

The Own Your Zone (OYZ) program is a distinct approach to employee training within higher education. OYZ was conceptualized to strengthen the implementation of the Facilities Management Division (FMD) Zone Delivery Model, intended to provide better service to the University of Saskatchewan community. OYZ targets the varied needs of a diverse workforce of 175 custodians … Continue reading "Own Your Zone Learning Program – Unlocking Our Cognitive Traps"

January 13, 2017

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

Going Green: A Collaborative Approach to Energy Efficiency

Carleton University has developed a Sustainability Strategic Plan (SSP) that outlines goals and initiatives that take an innovative approach to energy and sustainability planning on campus. This comprehensive model takes into account everything from infrastructure (retrofits and new builds), engagement of students, faculty and staff to outreach, creating research opportunities and collecting feedback. The strategic … Continue reading "Going Green: A Collaborative Approach to Energy Efficiency"

June 13, 2016

University Manager 2013 Winter

Developing and Implementing a Real Estate Project Office in a University, “Neither closing the door, nor selling the store: Academic integrity, academic freedom and institutional autonomy in the context of donor agreements”, Emergency Planning at Canadian Universities: Will your ERP Hold Up?, Trends in Canadian University Finance

Tags: Academic, Academic Freedom, Benchmarking, Best Practices, Business Continuity, Communication, Emergency Management, Ethics, Facilities, Financial Management, Governance, New Builds, Organizational Models, Reports, Risk Management, Space Planning, Systems, University Manager

January 17, 2013

University Manager 2010 Fall

Tags: Benchmarking, Energy Efficiency, Facilities, Human Resources, Investing, Investment Committees, New Builds, Operations and Maintenance, Reports, Surveys, Treasury and Investment, University Manager

October 16, 2010

University Manager 2010 Summer

The Importance of Accessing Building Performance | Review of Universities Endowment and Pension Funds | Benchmarking Human Resources

Tags: Benchmarking, Energy Efficiency, Facilities, Human Resources, Investing, Investment Committees, New Builds, Operations and Maintenance, Reports, Surveys, Treasury and Investment, University Manager

June 16, 2010

Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010

Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People

Wide-spread involvement from the entire organization as well as the community in which Brock is situated has been instrumental to the success of this program. Workshop suggestions are culled from participant feedback ensuring that employees’ ideas are validated. Another important aspect to the development of this annual program stems from consultation with the Health and … Continue reading "Benefit You! Brock University Annual Employee Wellness Conference is an Investment in People"

April 16, 2007