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Improving service to students with special needs: A collaborative, pan-university initiative

Extensive stakeholder and community consultation occurred during the different phases of this project. Input was sought from students, staff and faculty as follows: – Individual student interviews and student focus groups; – Student testing of systems, communications, workflow; – Faculty focus groups; – Review by governance committees and other committees/departments at York (Senate Committee on … Continue reading "Improving service to students with special needs: A collaborative, pan-university initiative"

April 16, 2007


Benchmarking: a Sustainable Approach to Quality Improvement

One of the successful components of the Benchmarking Model is the involvement of stakeholders in every step of the process. – Directors determine benchmarking projects by consulting with their employees – Steering Committee (comprised of Managers and Directors) approves projects and implementation strategies – Cross Functional Team is formed representing all stakeholders in the process … Continue reading "Benchmarking: a Sustainable Approach to Quality Improvement"

April 16, 2007


Finance Learning Initiative

The initiative began with four central units (Financial Services, Supply Management Services, Staff & Student Payments and Administrative Information Systems) coming together to provide funding and support. These units freed up operational funds to hire program coordinators and offered their staff members to develop and deliver training. The success of the initiative resulted in expanding … Continue reading "Finance Learning Initiative"

April 16, 2006


Ryerson University – Financial Services’ Document Management System

The process that led to the implementation of this system began in 1999 when group of individuals representing the owners of the major ERP systems at the university met to investigate the state of the technology and determine if a product was available that would meet the needs of the university. After investigating the technology … Continue reading "Ryerson University – Financial Services’ Document Management System"

April 16, 2006


Competencies Directory

As noted in previous sections, we have involved ail stakeholders, including the staff association, throughout the project and this strategy continues. Communication and participation, critical success factors, as outlined in the project extract and in the project originality features, have definitely been catalysts in affirming commitment from users at ail levels: – Principal and Vice-Principal … Continue reading "Competencies Directory"

April 16, 2006


Recycling effort gears up with U-Bike

Calgary community was involved by donating 50 bicycles. The Outdoor Recreation staff helped restore and mobilize the bikes. Staff and Student were involved in developing and using the program. The program is highly transferable to any campus. There is a need for some initial leadership and support for the champion department (i.e. parking, security, transportation … Continue reading "Recycling effort gears up with U-Bike"

April 16, 2006


UMSAFE Program: University of Manitoba Student Alcohol Function Education Program

In 1994 when the UM Alcohol Beverage Committee (ABC) authorized the creation of what became the UMSAFE Program, they created a sub-committee to carry out the project. This sub-committee consisted of a student representative, a Security Services officer and the Special Functions Special Events Coordinator. Although the student representative left the university shortly after the … Continue reading "UMSAFE Program: University of Manitoba Student Alcohol Function Education Program"

April 16, 2006


Development and Implementation of a Comprehensive Hazardous Waste Management Program

History In 1988, the province of Manitoba implemented the Environment Act. In response, the University formed the Hazardous Waste Management Advisory Committee, which was made up of representatives from users and advised on the program direction. The program evolved over time and with the availability of special funding, developed into today’s program. Environmental Safety Building … Continue reading "Development and Implementation of a Comprehensive Hazardous Waste Management Program"

April 16, 2006


Graffiti Busters – The University of Manitoba Graffiti Reporting Hot Line

The development of the Graffiti Hot Line was a collaborative effort of the departments of Physical Plant, Security Services and the Office of the Associate Vice-President (Administration). The community has been highly appreciative of the efforts made to reduce the incidence of graffiti on campus as it was often directed toward specific groups.   This … Continue reading "Graffiti Busters – The University of Manitoba Graffiti Reporting Hot Line"

April 16, 2006


Reengineering in the Office of the Registrar – The Student Activity Tracking System

While the technical development and implementation were accomplished by IT personnel, the overall planning of the system as a viable solution to improve our services was a collaborative effort. Representatives from each of the major units within the Office of the Registrar were heavily involved1 in the development of each module to ensure that each … Continue reading "Reengineering in the Office of the Registrar – The Student Activity Tracking System"

April 16, 2006


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