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IT Services Transformation – Review Approach and Outcomes

In 2016, concerned with whether IT investments in a highly decentralized environment were optimized to deliver the university’s strategies, McMaster utilized an innovative approach for a review of its campus-wide Information Technology (“IT”) services to identify opportunities for improvements.  A committee of three external University Chief Information Officers and three internal faculty members, supported by a dedicated … Continue reading "IT Services Transformation – Review Approach and Outcomes"

January 15, 2018


Cloud Enabled Collaboration & Productivity

All eleven Nova Scotia institutions of higher education now use a common communication and collaboration platform. Offered to higher education at no- to very low cost, Office365 is the new technology standard and portends future sharing opportunities in information technology (IT). Through the Higher-Ed IT Shared Services program, there was a single procurement and contract … Continue reading "Cloud Enabled Collaboration & Productivity"

January 25, 2017


University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Queen’s New (Activity-Based) Budget Model

Queen’s New Budget Model has had a profoundly positive effect on the university.  Planning for the new model began in March 2012. Over  the following four months, the development of the actual model benefited from a very considerable amount of consultation, and a great deal of hard work by many people.  The first fiscal year for which … Continue reading "Queen’s New (Activity-Based) Budget Model"

January 24, 2017


Improving Understandability and Impact: Applying a Well-being Lens to Policies and Procedures

Overview As part of the internationally recognized Healthy Campus Community Initiative at Simon Fraser University, Policy and Processes is one of six identified action areas. Through a partnership between SFU’s Health Promotion team and Associate Registrar, the Well-being through SFU Policy project has engaged diverse campus stakeholders in recognizing and adapting policies, procedures and process … Continue reading "Improving Understandability and Impact: Applying a Well-being Lens to Policies and Procedures"

January 23, 2017


Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment

The Administrative Offices at the Examination Centre building is a perfect illustration of how a single project can address the triple bottom line of sustainability namely: the environment, the social (or human factor) and economic factors. What started out as a forced move for several administrative departments turned out to be a phenomenal opportunity to … Continue reading "Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment"

January 12, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017


Process Improvement – Risk Assessment and Inspection

A process improvement team consisting of three staff members from Safety & Risk Services at Simon Fraser University examined the Division’s risk assessment and inspections processes using the Lean Six Sigma methodology, The team’s project charter was to reduce the cycle time to conduct, communicate and follow-up with risk assessments and inspections conducted by Safety and Risk … Continue reading "Process Improvement – Risk Assessment and Inspection"

January 12, 2017


Changing the Course of Student Residences

Historically Vancouver Island University was a community college which served a local catchment area on Vancouver Island.  In 2008 an amendment to the University Act of BC designated VIU as a university.  This change began to have two effects on the campus.  Firstly, it drastically enlarged the catchment area of the institution and created demand … Continue reading "Changing the Course of Student Residences"

January 9, 2017


Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs

In March 2015 Western Retail Services (WRS) initiated a partnership with Propel Entrepreneurship at Western. Propel is part of the Campus-Linked Accelerator program, an initiative of the Ontario Government and administered through the Ontario Centres of Excellence. Propel provides co-working space, mentorship, seed-funding, events and acts as an advocate for local youth-based start-ups in the … Continue reading "Supporting Student Businesses: Building trust and relat ionships with student ent repreneurs"

June 13, 2016


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