Information Security is frequently near the top of Canadian universities' priority lists. However, challenges for Canadian Higher Education exist with resourcing and funding a fully functional SOC (Security Operations Center). Carleton University took the approach of modernising their existing Network Operations Centre, partnering with its technology provider, and adding CO-OP students into the operations centre. The result is … Continue reading "Creation of a Security Operations Center (SOC)"
June 10, 2019
Information Security is frequently near the top of Canadian universities' priority lists. However, challenges for Canadian Higher Education exist with resourcing and funding a fully functional SOC (Security Operations Center). Carleton University took the approach of modernising its existing Network Operations Centre, partnering with its technology provider, and adding CO-OP students into the operations centre. … Continue reading "Creation of a Security Operations Center (SOC)"
June 10, 2019
June 29, 2018
Brock University processed all student refunds, expense reimbursements, supplier invoices and ad hoc payments in house by printing cheques on a daily basis. Processing payments was subject to significant operational risks and was labour intensive. Outsourcing payments to Scotiabank allowed Brock to eliminate dependance on a single check printer and access to the office to ensure … Continue reading "Outsourcing to Create a Streamlined Payment Process"
January 24, 2017
Amidst rising education and living costs and an increasingly volatile youth labour market, more and more university students are struggling to manage their finances, restricting their future potential as responsible citizens and labour market contributors. Observing that most students do not come into difficult circumstances through irresponsibility but by low financial literacy and a lack … Continue reading "RU Debt Free Student Financial Literacy Course"
June 13, 2016
1Show Me The Money’ is an innovat~ve project implemented by McMaster University focused on reducing expenses, reducing administration payment processing time, mitigating risks and providing an opportunity to turn Accounts Payable into a profit center earning cash rebates. Many publicly funded institutions are experiencing declining revenues and increasing expenses. For Universities this is evident in … Continue reading "Show Me The Money! (Turning AP into a Profit Center)"
May 31, 2016
2014 NCSE for Canadian Institutions – An Overview, The student payments landscape: a snapshot
June 17, 2015
With over a hundred employees and 460 student employees, Student Life Services (SLS) is one of the UQAM campus’ largest employers, serving over 40,000 students. Such a large service poses some obvious challenges. How can we share an organizational culture when teams are divided into five distinct services that rarely work together and are not … Continue reading "40,000 users, one unique experience"
April 16, 2015
McGill’s vision to implement “Satellite Procurement operations” started taking shape in 2009, with the goal to improve customer service and strengthen the impartiality of the procurement process. The model relies heavily on collaboration, building relationships and sharing functional knowledge while focusing on improving customer response time, process efficiencies and cost savings. A value driven and … Continue reading "“McGill Satellite Procurement Operations” – A Customer Centric Approach"
April 16, 2015
Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"
April 16, 2010
Page 1 of 3