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Engaging Front Line Food Service Staff to Enhance Student Success

With a focus on identifying and supporting students in need, Trent University Food Services leveraged an existing staff training program, the Student Support Certificate, to train front line food service staff in methods to identify students at risk and provide them appropriate referrals and resources.  The Student Support Certificate program was designed as a professional … Continue reading "Engaging Front Line Food Service Staff to Enhance Student Success"

June 29, 2020


Planning a Research Trajectory: Strategies for Success

What if every University could set new faculty members up to have successful research trajectories early on in their careers? Starting in 2018, a team within University of Waterloo’s Office of Research set out to do just that.  Rather than continuing to offer piecemeal introductions to the variety of services available, the team members wanted … Continue reading "Planning a Research Trajectory: Strategies for Success"

June 29, 2020


Communications Calendar

The Communications Calendar is a dynamic tool – a calendar – synchronized with a project management system showing university-wide communication activities by product type (news, social media, events) as well as by university priorities.  The result is a simple but robust strategic planning tool providing the communications team with real-time updates on university activities resulting in communications.   … Continue reading "Communications Calendar"

June 29, 2020


Virtual Desktop Infrastructure

With a desire to provide an efficient desktop service and improve the overall student experience, Saskatchewan Polytechnic invested in Virtual Desktop Infrastructure (VDI) technology. With approximately 3,300 lab computers, supporting 150+ programs a strategic decision was made to shift to desktop virtualization to support the modern learning needs of students and set the foundation for … Continue reading "Virtual Desktop Infrastructure"

June 29, 2020


Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University

Over the last several years, the ancillary services group at McMaster University has generated a financial about-face, moving out of deficits and paying off debts while covering all of their own costs, including market-rate rent of approximately $5.5 million yearly, plus utilities and capital costs, as well as making additional annual financial contributions of $3.5 … Continue reading "Planning for progress: Ancillary services’ multi-year strategic plans contribute to bottom-line success. Excellence in Administrative Efficiency – McMaster University"

June 29, 2020


Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020


Innovative partnership builds community strength at brand new Laurier Brantford YMCA

Collaborative partnerships have been central to the success of Wilfrid Laurier University’s Brantford campus since it opened to just 39 students in 1999. The Laurier Brantford YMCA, a brand new 120,000-square-foot athletic facility in the heart of Laurier’s Brantford downtown campus, is no exception. Beginning in 2009, Laurier embarked upon a strategic plan to develop … Continue reading "Innovative partnership builds community strength at brand new Laurier Brantford YMCA"

June 29, 2020


Trash to Treasure: The evolution of a process for IT collection, reuse, and donation

McMaster’s commitment to reuse and recycle IT waste has diverted well over 250,000 lbs of electronics waste from landfill since 2009 and provided more than 2,000 lbs of refurbished computers to people in need in 2019 alone. In 2009, McMaster began addressing IT waste with a focus on waste stream diversion through recycling and reuse. … Continue reading "Trash to Treasure: The evolution of a process for IT collection, reuse, and donation"

June 29, 2020


Building the Smart Campus: CCTV Expansion Program

Beginning in 2014, the University of Calgary Campus Security initiated a project to modernize its Security Operations Centre (SOC) with the goal of increasing campus safety and efficiency.  The initial scope of the project included the replacement of the existing analog cameras and the development of a video management system. This project was a significant … Continue reading "Building the Smart Campus: CCTV Expansion Program"

June 29, 2020


Flexible Parking Permits

 Our students wanted more affordable and more flexible parking permit options at the University of Manitoba. They wanted to be able to park less often, without having to pay a premuim to do so. Flexible parking permits are re-shaping how we look at parking permits.  Parking Services ran a flexible permit pilot project that offered … Continue reading "Flexible Parking Permits"

June 29, 2020


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