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University of British Columbia’s Universal Transportation Pass Program (U-Pass)

The success of U-Pass can be attributed in part to its ‘team UBC’ approach. The development, implementation, maintenance and expansion of U-Pass would not be possible without the collaboration of several stakeholders within and beyond the UBC community. In developing the U-Pass, UBC administration, the Alma Mater Society, and TransLink were all involved in negotiating … Continue reading "University of British Columbia’s Universal Transportation Pass Program (U-Pass)"

April 16, 2006


Reengineering in the Office of the Registrar – The Student Activity Tracking System

While the technical development and implementation were accomplished by IT personnel, the overall planning of the system as a viable solution to improve our services was a collaborative effort. Representatives from each of the major units within the Office of the Registrar were heavily involved1 in the development of each module to ensure that each … Continue reading "Reengineering in the Office of the Registrar – The Student Activity Tracking System"

April 16, 2006


Translating Vision in Action

The scorecard was developed as a direct result of the Vision 2010 Strategic Plan. Producing Vision 2010 involved unprecedented consultation with professors, support staff, students, alumni, donors, community and business members in both Anglophone and Francophone communities. Various consultation tools from discussion papers to pizza parties were used to ensure input from a wide net … Continue reading "Translating Vision in Action"

April 16, 2006


Fully Supported Faculty/Student Teaching and Learning Model

The fully supported faculty/student teaching and learning model is successful as a result of the involvement and commitment of institutional, internal and external stakeholders. Open Learning is a strategic direction of the University of Guelph. In addition, Open Learning seeks to incorporate the other four strategic directions adopted by the University of Guelph in 1995; … Continue reading "Fully Supported Faculty/Student Teaching and Learning Model"

April 16, 2006


Residence Wireless Network (ResNet)

ResNet was a big project that involved a number of people from several different departments. There was a project team from the department of Computing and Communications (C & C) that worked on planning the network, network design, programming the online Device Authorization Tool, and overseeing the whole project from beginning to end. The C … Continue reading "Residence Wireless Network (ResNet)"

April 16, 2005


Counseling Center System

The stakeholders in each department were involved from the inception. During the requirements documentation phase, input was received and a thorough analysis of the existing business practices was undertaken with the intent to streamline and consolidate these practices. Through an iterative design/development process the stakeholders altered any processes or components that were not meeting their … Continue reading "Counseling Center System"

April 16, 2005


The Pro-Active Management of Air Quality

The results of each survey since 1992 were communicated to both the Operating and Planning departments in the Physical Resources service. An initial Task Force was commissioned which drew from both Operating and Planning groups with the purpose of improving air quality related comfort in the classroom. This Task Force was charged with the objective … Continue reading "The Pro-Active Management of Air Quality"

April 16, 2005


Staff Incentive and Retention Programs

Both programs were developed by the Food Services Management Team comprised of 7 members. Supervisors work closely with management to keep all associates aware of any changes to existing programs. Communication is key in making all associates aware of the positive results of these programs. These results have impacted the redemption rate in our programs, … Continue reading "Staff Incentive and Retention Programs"

April 16, 2005


Business Process Committee

The Business Process Committee includes representation from Senior Management, financial administration, information technology, student services, human resources, academic, customized training and internal audit. The Committee invites College leaders to many of its biweekly meetings (e.g. Registrar, Director of Human Resources, Director of Admissions, etc). The College’s Senior Leadership Team receives periodic status reports. The format … Continue reading "Business Process Committee"

April 16, 2005


Implementing VOIP at Concordia University

An ongoing consultative process took place with the community throughout the planning, implementation and feedback stages. DP phone coordinators, who act as liaison between IITS and their respective departments, were assigned. Before the project got underway, JJTS reps met with the coordinators to obtain feedback about various features and phones. These same coordinators were given … Continue reading "Implementing VOIP at Concordia University"

April 16, 2004


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