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A Consolidated Billing and Payment Web Service for Students and Departments

The BPR project was the result of negative feedback about bill payment from students through surveys and counter questionnaires. We also heard from parents and staff that the old process of fee payment was time consuming and inconvenient. The BPR team consulted with students and staff during the initial redesign, and concluded that a single … Continue reading "A Consolidated Billing and Payment Web Service for Students and Departments"

April 16, 2004


Healthy and Safe Work Environment for Caretakers

The Caretaking Steering team had sponsorship from the AVP, Human Resources and the AVP, Physical Plant. The membership of the committee included Caretaking staff, Rehabilitation Services, CUPE 2361 representatives, Occupational Health and Safety, the AVP, Housing and Ancillary Services, and Human Resources. The task teams that were created in response to the caretaker’s focus groups … Continue reading "Healthy and Safe Work Environment for Caretakers"

April 16, 2004


Meeting the Fiscal Challenge: The Achievements of the University of Alberta in Cost Containment and Revenue Enhancement

The entire university community had the opportunity to participate in this exercise, as well as individuals outside the university through the expert panel process. The Funding Solutions Task Force met with representatives of every portfolio as well as representatives from both the staff and student associations. Mechanisms were also put in place through the Faculties … Continue reading "Meeting the Fiscal Challenge: The Achievements of the University of Alberta in Cost Containment and Revenue Enhancement"

April 16, 2004


Server and Service Account Management (SSAM) System

The implementation projects included system managers from central ITS and departments or colleges across campus, help desk staff, college based IT staff, and administrative application personnel. Colleges and departments using SSAM include:Commerce, Medicine, Pharmacy & Nutrition, Nursing, Dentistry, Arts & Science, Computer Science, Education, Kinesiology, Engineering, the Financial Services Division, Student and Enrolment Services, University … Continue reading "Server and Service Account Management (SSAM) System"

April 16, 2004


Memorial University: Meeting the Quality Challenge

From the very beginning the philosophy underpinning the program was based on inclusivity. Teams were formed to write up procedures, orientation sessions were held for all employees, over 200 employees participated in a week of one day forums, forty-four employees volunteered to be trained as internal auditors. When milestones were reached comensalation was given across … Continue reading "Memorial University: Meeting the Quality Challenge"

April 16, 2004


Creation of a highly efficient response team to address high ROI Workflow solutions across Campus

The end user is a key component of the solution from the project inception, specification gathering, on-site testing of the prototype, to the on-going interaction for the life span of the use of the solution. For each project, a champion is appointed from the client community and the development team. These two individuals are responsible … Continue reading "Creation of a highly efficient response team to address high ROI Workflow solutions across Campus"

April 16, 2004


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