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University Manager 2013 Summer

Looking at Ancillary Services through a Wide Lens: Maximizing Revenue from Ancillary Services

Tags: Ancillary Services, Food Services, Parking, Revenue Diversification, Stores, Student Housing, University Manager

June 17, 2013

University Manager 2012 Summer

State of Mind – Addressing Mental Health Issues on University Campuses | Student Housing Workshop: A Thought Provoking Discussion | Effective Implementation of IT Governance – From Top to Bottom

Tags: Ancillary Services, Governance, Human Resources, Information Technology, Student Housing, Student Services, University Manager, Wellness and Mental Health

September 17, 2012

Transforming Human Resources: A Holistic Approach to Service

Without increasing the complement of staff, Human Resources completely changed its approach to client service. From the physical environment in the reception area to the additional operating hours, a totally new culture has taken hold. Now, as a matter of course, staff go the extra mile for their clients. By moving away from specialists at … Continue reading "Transforming Human Resources: A Holistic Approach to Service"

April 16, 2010

“Books on Beds” Initiative

Students and administrators hatched the idea at a focus group session on improving services to students. The concept was further developed and used as a tem building exercise among bookstore, residence, print shop, mail and residence custodial staff. The importance of earlier textbook adoptions was communicated to faculty with some success. The program is well … Continue reading "“Books on Beds” Initiative"

April 16, 2010

goSAFE

The York University community was actively involved in the reorganization of this service. It was crucial to obtain the feedback and input from the York Community with respect to the demand for service, utilization, experience, and suggestions for improvement. There were focus groups with internal unionized staff members who work in the field and various … Continue reading "goSAFE"

April 16, 2010

The Value of Energy Audits and Conservation Initiatives for all Campuses

The City of Kelowna discharges 28 million litres of wastewater per day into Lake Okanagan. The Wastewater Heat Réclamation project is using up to six million litres of this water as its source. By allowing OUC to use this wastewater, the City has contributed to the energy savings aspect of the project by approximately $100,000 … Continue reading "The Value of Energy Audits and Conservation Initiatives for all Campuses"

April 16, 2010

University Manager 2010 Spring

The Future is in the ‘Cards’: Changes in the Credit/Debit Card Environment | FFELP (Federal Family Education Loan Program)

Tags: Ancillary Services, Financial Management, Student Accounts, University Manager

April 16, 2010

Good Ideas Contest

The Good Ideas Contest resulted in the transformation of ideas into concrete changes at the University of Ottawa. Students benefited from the creation of a new orientation week at the starting of the winter semester; water and energy usage from restroom facilities were reduced; a Bike-Share Program was initiated to allow community members to use … Continue reading "Good Ideas Contest"

April 16, 2009

SEAT – Student Examination Attendance Tracking

The technical development and implementation of both systems was accomplished by IT personnel, but all staff in the Exams Office played a major role in designing the program by presenting ideas, giving feedback and helping create the process which would enhance student services. Training in the use of the tablets was given as part of … Continue reading "SEAT – Student Examination Attendance Tracking"

April 16, 2009

Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009