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A Consolidated Billing and Payment Web Service for Students and Departments

The BPR project was the result of negative feedback about bill payment from students through surveys and counter questionnaires. We also heard from parents and staff that the old process of fee payment was time consuming and inconvenient. The BPR team consulted with students and staff during the initial redesign, and concluded that a single … Continue reading "A Consolidated Billing and Payment Web Service for Students and Departments"

April 16, 2004

Memorial University: Meeting the Quality Challenge

From the very beginning the philosophy underpinning the program was based on inclusivity. Teams were formed to write up procedures, orientation sessions were held for all employees, over 200 employees participated in a week of one day forums, forty-four employees volunteered to be trained as internal auditors. When milestones were reached comensalation was given across … Continue reading "Memorial University: Meeting the Quality Challenge"

April 16, 2004

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