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University Manager Fall 2006

October 16, 2006



Automating the Risk Self-Assessment Process Using a Website Interface

By its nature, the methodology involves obtaining self-assessments from all administrative and academic department heads. In addition, senior management and other key stakeholders that included amongst others, deans of multidepartment faculties, members of finance and planning and budget and academic staff are periodically surveyed by Internal Audit to provide individual assessments and ranking of identified … Continue reading "Automating the Risk Self-Assessment Process Using a Website Interface"

April 16, 2006


Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results

The Quality Assurance Program heralded a new attitude toward stakeholder involvement. The initial steps in the program were a baselining initiative and benchmarking with other post-secondary institutions. These first steps allowed us to evaluate the quality, cost and customer/staff satisfaction of cleaning services. Because we had been providing cleaning services for years, our Division assumed … Continue reading "Quality Assurance Applied to Campus Cleaning Services: Innovative Approach Yields Significant Results"

April 16, 2006


Reengineering in the Office of the Registrar – The Student Activity Tracking System

While the technical development and implementation were accomplished by IT personnel, the overall planning of the system as a viable solution to improve our services was a collaborative effort. Representatives from each of the major units within the Office of the Registrar were heavily involved1 in the development of each module to ensure that each … Continue reading "Reengineering in the Office of the Registrar – The Student Activity Tracking System"

April 16, 2006




University Manager Fall 2005

October 16, 2005


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