Search the Knowledge Centre

Found 36 Results

University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017


Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Certificate of Recognition (COR) – Implementing and Auditing your Health and Safety Management System

In 2006 the University of Calgary opted to participate in the Alberta Partnerships in Injury Reduction (PIR) program recognizing employers who have developed and implemented an Occupational Health and Safety Management System (OHSMS) that meets established standards of excellence and awards them with a Certificate of Recognition.   The University’s OHSMS was baseline audited by an … Continue reading "Certificate of Recognition (COR) – Implementing and Auditing your Health and Safety Management System"

June 14, 2016


My Research Application & My Research Animal Protocols, RAISE (Research Administration Improvement & Systems Enhancement)

The University of Toronto strives to consistently rank among the top ten public universities in the world. The University, along with its affiliated teaching hospitals, receives in excess of $1 billion in research funding annually from external sponsors. Of this, the University directly administers approximately $400M for 3,900 U of T researchers arising from 3,500 … Continue reading "My Research Application & My Research Animal Protocols, RAISE (Research Administration Improvement & Systems Enhancement)"

June 13, 2016


Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


A University-Wide Approach to Improving Accessibility at UPEI

The work and processes of the Access-Ability Committee have had a major influence on the culture of UPEI. Both the awareness workshops/sessions and the improvements in the physical campus have greatly influenced the campus culture. The Campus’ enhanced physical beauty and warm acceptance of people is impacting UPEI’s image both internally and externally. In Dec. … Continue reading "A University-Wide Approach to Improving Accessibility at UPEI"

April 16, 2009


Finance Certification

Many departments on campus had requested data entry access but had been turned down due to weak internal controls and the lack of a central training program. The development of the Finance Certification program opened up access to the system, which has given many new departments the ability to take control of their financial processes. … Continue reading "Finance Certification"

April 16, 2008


Project Delivery Manual

Previously a lack of planning resulted into too many changes during the delivery phases of projects. Quality of work, time and cost factors were ail affected and largely uncontrolled. Internally, the lack of integration and coordination resulted in conflicts. The increase in the volume and the complexity of projects compounded issues. Professionals could no longer … Continue reading "Project Delivery Manual"

April 16, 2008


Page 2 of 4