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IT Services Transformation – Review Approach and Outcomes

In 2016, concerned with whether IT investments in a highly decentralized environment were optimized to deliver the university’s strategies, McMaster utilized an innovative approach for a review of its campus-wide Information Technology (“IT”) services to identify opportunities for improvements.  A committee of three external University Chief Information Officers and three internal faculty members, supported by a dedicated … Continue reading "IT Services Transformation – Review Approach and Outcomes"

January 15, 2018

Approval to Recruit – Redesign

The Human Resources (HR) department and the Provost’s Office used Lean methods to improve the approval to recruit process. The ability to recruit, hire, support and retain the best possible employees is critical to UWaterloo’s success across all areas, and is a key theme within the University’s Strategic Plan. Because of the number of approvals … Continue reading "Approval to Recruit – Redesign"

January 13, 2018

Sharing knowledge and saving time with a Business Glossary and a FAQ tool

As with many organizations there is a lot of knowledge accumulated and shared through emails, documents, presentations, training sessions, workshops, and sometimes just in people’s heads. This decentralized method of organizing and accessing information was decreasing the quality, accuracy and consistency of UBC Development and Alumni Engagement (DAE) staff work. The primary goal of this … Continue reading "Sharing knowledge and saving time with a Business Glossary and a FAQ tool"

January 10, 2018

Cloud Enabled Collaboration & Productivity

All eleven Nova Scotia institutions of higher education now use a common communication and collaboration platform. Offered to higher education at no- to very low cost, Office365 is the new technology standard and portends future sharing opportunities in information technology (IT). Through the Higher-Ed IT Shared Services program, there was a single procurement and contract … Continue reading "Cloud Enabled Collaboration & Productivity"

January 25, 2017

Say Thanks – Informal Employee Recognition Initiative

In October 2015, Ryerson University launched a new informal recognition initiative called Say Thanks as part of its larger employee recognition program. The initiative’s objectives are to: Strengthen a culture of appreciation Encourage Ryerson values Increase employee engagement An earlier employee engagement survey had identified perceptions by employees of value and recognition, particularly at the … Continue reading "Say Thanks – Informal Employee Recognition Initiative"

January 20, 2017

Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment

The Administrative Offices at the Examination Centre building is a perfect illustration of how a single project can address the triple bottom line of sustainability namely: the environment, the social (or human factor) and economic factors. What started out as a forced move for several administrative departments turned out to be a phenomenal opportunity to … Continue reading "Out of the Dark Ages into the Light – The Triple Bottom Line Work Environment"

January 12, 2017

McGill Supplies Manager Solution – A Cross Road where Inventory Management, Procurement Strategies and Compliance Meet

After the 2010 success in developing and implementing the McGill MarketPlace (MMP), a holistic and fully integrated e-Procurement system, McGill University has turned its focus toward equipping its internal stockrooms/stores/services providers (the Stores) with an inventory management solution integrated with MMP. Starting 2015, the implementation of the SciQuest Supplies Manager solution (which was included in … Continue reading "McGill Supplies Manager Solution – A Cross Road where Inventory Management, Procurement Strategies and Compliance Meet"

January 12, 2017

Managing Risk by Building Culture – Operational Excellence

The Operational Excellence Series is a practical learning program offered to Western employees involved in the administration of people, financial or other administrative processes across the University. The first of 14 courses was offered in August, 2015, and over the last 18 months, 315 administrators have participated. Operational Excellence was developed following a needs assessment … Continue reading "Managing Risk by Building Culture – Operational Excellence"

January 12, 2017

SFU Zero Waste Initiative

In January 2014, SFU launched its Zero Waste initiative, with the aim of diverting 70% of waste from landfill, while doubling the amount recycled or composted. This goal was adopted in the SFU Sustainability Strategic Plan (2013-16) and has strong administrative support. The Zero Waste Initiative has employed infrastructure improvements, cross-departmental governance, a comprehensive communication … Continue reading "SFU Zero Waste Initiative"

June 14, 2016

Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016

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