Search the Knowledge Centre

Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference

A joint effort between Wilfrid Laurier University, University of Waterloo, the Canadian University Council of CIOs, and LeanHE Canada, The CANCICM 2024 Conference under the theme of “Empowering Change in Higher Education:  Integrating Innovation, Adaptability, and Continuous Improvement in Higher Education” showcased exceptional contributions to quality and productivity in higher education, highlighted by its keynote … Continue reading "Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference"

June 17, 2025

Office of Quality Initiatives

The Office of Quality Initiatives (OQI) was established at Carleton University in 2005, in response to financial challenges, recognizing the value of embedding quality and continuous improvement within the university. We learned early on that our resourcing was comparatively and consistently lean. Since its inception, OQI has been driving organizational excellence efforts by improving our … Continue reading "Office of Quality Initiatives"

June 17, 2025

Fostering Resilience: McMaster University’s Enterprise Risk Management Program

McMaster University’s Enterprise Risk Management (ERM) program exemplifies a comprehensive and innovative approach to institutional risk management in higher education. By embedding risk practices across all organizational levels, the program fosters a proactive, risk-aware culture that supports operational excellence and resilience at all levels. Its core components include a risk taxonomy, a robust risk assessment … Continue reading "Fostering Resilience: McMaster University’s Enterprise Risk Management Program"

June 17, 2025

Office of the Vice-President, Research and International – Data Governance Model for Key Performance Indicators

Information can be misleading when the wrong data is used to answer a question. Not taking the time to document data architecture, such as process steps and metadata, and gain a broad understanding of important context underlying queries can result in increased data processing costs and risks for the institution. As a response to this, … Continue reading "Office of the Vice-President, Research and International – Data Governance Model for Key Performance Indicators"

June 17, 2025

Assessing Climate Risks: A Case Study from McGill University (Recorded Session)

Tags: 2024, Climate Change, Enterprise Risk Management, Presentations, Sustainability

September 23, 2024

CAUBO 2024: Functional Seminars Presentations

Click below to download available CAUBO 2024 functional seminars’ presentations. Looking for the main conference sessions? Visit the presentations page for CAUBO 2024’s main conference. Monday, June 3, 2024

Tags: 2024, Best Practices, Business Continuity, Carbon Footprint, Climate Change, Data Analytics, EDI (Equity - Diversity - Inclusion), Energy Efficiency, Enterprise Risk Management, Financial Management, Human Resources, Integrated Planning, Organizational Models, Presentations, Procurement, Risk Management, Sexual Harassment & Violance, Sustainability, Treasury and Investment, Wellness and Mental Health

September 23, 2024

Continuous Improvement: Enhancing Service Delivery and Customer Experience at UBC (Recorded Session)

Tags: 2024, Change Management, Continuous Improvement, Presentations, Shared Services

September 20, 2024

CAUBO 2024: Main Conference Presentations

Click below to download available CAUBO 2024 Main Conference presentations. Looking for the functional seminars? Visit the presentations page for CAUBO 2024’s functional seminars. Tuesday, June 4, 2024 Wednesday, June 5, 2024

Tags: 2024, Artificial Intelligence (AI) and Robotics, Best Practices, EDI (Equity - Diversity - Inclusion), Financial Management, Financial Sustainability, Human Resources, Presentations, Risk Management, Shared Services

September 20, 2024

Assessing Climate Risks: A Case Study from McGill University (PDF Presentation)

Tags: 2024, Climate Change, Enterprise Risk Management, Presentations, Sustainability

September 19, 2024

Continuous Improvement: Enhancing Service Delivery and Customer Experience at UBC (PDF Presentation)

Tags: 2024, Change Management, Continuous Improvement, Presentations, Shared Services

September 19, 2024