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Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Carleton Leader: Cultivating a Leader-ful University

Carleton Leader is a bold and innovative approach to leadership development within higher education. It focuses and invests in growing our organizational leadership capacity in faculty and staff so the university is better prepared to face the emerging challenges of our times, collectively and collaboratively.   It is a customized initiative developed for Carleton, by … Continue reading "Carleton Leader: Cultivating a Leader-ful University"

June 13, 2016



Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


Project Delivery Manual

Previously a lack of planning resulted into too many changes during the delivery phases of projects. Quality of work, time and cost factors were ail affected and largely uncontrolled. Internally, the lack of integration and coordination resulted in conflicts. The increase in the volume and the complexity of projects compounded issues. Professionals could no longer … Continue reading "Project Delivery Manual"

April 16, 2008


Quality Assurance Applied To Grounds Maintenance

Once we had developed the framework for inspection, we undertook a series of staff consultations. At these meetings, staff provided important input into the tasks that should be inspected and the weighting factors to be used. This collaborative process was essential to the development of an effective inspection program. Staff input changed the proposed program … Continue reading "Quality Assurance Applied To Grounds Maintenance"

April 16, 2008


UBC Ecotrek Project: Reducing energy consumption and improve/renew infrastructure through a cost recoverable mechanism

Over the last 3 years, there were more than 550 trades people involved in the construction of Ecotrek. Nearly, every person among the 43,000 faculty, staff and students on campus were affected by the retrofit. They looked at energy, at water, sewage, all the utility inputs and outputs of the university. They looked at personal … Continue reading "UBC Ecotrek Project: Reducing energy consumption and improve/renew infrastructure through a cost recoverable mechanism"

April 16, 2008


NEXUS, changing the administrative culture of an institution through a software implementation project

The project mobilized a large interdisciplinary team of managers, staff and faculty committed to the successful and quick implementation. The governance provided leadership from the top with involvement of the Executive Management Group and the President appointing the VP Finance as project champion. Implementation teams, Team Leads Committee, and a Steering Committee pulled representation from … Continue reading "NEXUS, changing the administrative culture of an institution through a software implementation project"

April 16, 2008


Business Planning Applied to Campus Cleaning Services

Our challenge was to run an effective business planning process in a unionized environment in a university. One of the keys to our success was achieving the engagement of all stakeholders, the staff associations, staff, students, building occupants and management. Everyone had input. At the same time, the design of the consultation process ensured that … Continue reading "Business Planning Applied to Campus Cleaning Services"

April 16, 2007


The Paperless Office: Putting Students Online no In Line

While the technical development and implementation of SATS was accomplished by IT personnel, ail staff In the Office of the Registrar at U of T Mississauga played a major role in the project – presenting ideas, giving feedback, and helping to create the processes which would enhance student services. AH staff share a sense of … Continue reading "The Paperless Office: Putting Students Online no In Line"

April 16, 2007


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