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Implementing a Quality Management System in a Post-Secondary Institution

Since accomplishing ISO registration, the evolution of the institution is apparent. The most evident of changes is in the clarity of roles and responsibilities amongst staff; an enhanced reputation of DELT amongst other Canadian distance delivery providers; and, DELT’s recognized quality standard of service as acknowledged by several national awards in course development, technology adoption … Continue reading "Implementing a Quality Management System in a Post-Secondary Institution"

April 16, 2009


Academic Leadership Development Program (ALDP)

The program is targeted at bright academics who have excelled in their field of expertise, and yet have had little or no experience in management techniques, and yet are expected to provide leadership to both academics and administrative staff alike. Historically, many of these individuals have assumed their leadership roles reluctantly, only doing so when … Continue reading "Academic Leadership Development Program (ALDP)"

April 16, 2009


Project IMAGinE: Enhancing Education and Research through Improved Information Management and Document Services

The UofC had a decentralized model in place for printing, graphic design and fax/copying. Project IMAGinE needed to be innovative with regard to existing labour, centralized services, ownership of technology, and student services. IMAGinE delivered on transforming our campus in the following ways: – Labour: using a blended model of Xerox employees. UofC employees that … Continue reading "Project IMAGinE: Enhancing Education and Research through Improved Information Management and Document Services"

April 16, 2009


Concordia University’s innovative large-scale on-site composting system

Working towards sustainability involves mentality changes, and composting has long been seen as an obscure, low-tech and smelly way of dealing with waste. Concordia’s system is showing that composting can be successfully implemented in an urban setting, and it is our hope that this project will help to change the way our society perceives and … Continue reading "Concordia University’s innovative large-scale on-site composting system"

April 16, 2009


Transportation Demand Management Program

We sought input from our various community members and groups as well as from external transit carriers during all phases of the program. Care and attention to detail was taken as we planned and initiated changes to our transportation network. Our Campus Master Plan was updated and included a transportation component. Surveys were used to … Continue reading "Transportation Demand Management Program"

April 16, 2008


Finance Certification

Many departments on campus had requested data entry access but had been turned down due to weak internal controls and the lack of a central training program. The development of the Finance Certification program opened up access to the system, which has given many new departments the ability to take control of their financial processes. … Continue reading "Finance Certification"

April 16, 2008


Quality Assurance Applied To Grounds Maintenance

Once we had developed the framework for inspection, we undertook a series of staff consultations. At these meetings, staff provided important input into the tasks that should be inspected and the weighting factors to be used. This collaborative process was essential to the development of an effective inspection program. Staff input changed the proposed program … Continue reading "Quality Assurance Applied To Grounds Maintenance"

April 16, 2008


reSearcher software suite

Through the COPPUL and ELN library consortia, academic libraries and other stakeholders have been actively involved in the reSearcher project from the outset. The impetus for this project came from the realization that many Canadian academic libraries were facing the same challenges with respect to locating and managing information resources. The group agreed that by … Continue reading "reSearcher software suite"

April 16, 2008


University public relations initiative for fire safety on campus

The kiosk theme was a collaborative effort involving University of Toronto Fire Prevention Staff, Toronto Fire Services, and the graphic design studio. The premise was to show partnership in safety and convey a campus environment where students can feel safe. Several preliminary draft ideas were circulated to different stakeholder offices on campus (Student Affairs, Health … Continue reading "University public relations initiative for fire safety on campus"

April 16, 2008


NEXUS, changing the administrative culture of an institution through a software implementation project

The project mobilized a large interdisciplinary team of managers, staff and faculty committed to the successful and quick implementation. The governance provided leadership from the top with involvement of the Executive Management Group and the President appointing the VP Finance as project champion. Implementation teams, Team Leads Committee, and a Steering Committee pulled representation from … Continue reading "NEXUS, changing the administrative culture of an institution through a software implementation project"

April 16, 2008


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