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University of Victoria Service Excellence Program

   In January 2014, the president of the University of Victoria reported to the campus community the results of his extensive campus conversation consultations. The report identified challenges “in maintaining our high levels of collaboration, engagement, and collegiality” and recommended, “To address these challenges we must improve our internal communications and engagement processes” (University of … Continue reading "University of Victoria Service Excellence Program"

January 25, 2017


Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The 18-month strategic planning and consultation process invited the whole campus community to contribute through a collection of online and in-person conversations, group and individual interviews, open houses, and review of draft documents. Using a proven model for effective strategic planning, the … Continue reading "Strategic Planning for Sustainability"

January 24, 2017


Campus Engagement in Strategic Planning for Sustainability

The University of Alberta’s released their second institutional sustainability plan in August 2016. The engagement process invited the entire campus community to contribute through a combination of online and in-person conversations. Based on a proven model for effective strategic planning, the engagement process produced many wide-ranging benefits. This session will provide a high level overview … Continue reading "Campus Engagement in Strategic Planning for Sustainability"

January 17, 2017


Facilities & Services (F&S) Invoice Workflow Project

he Facilities and Services Invoice Workflow initiative is transformative in many respects. The workflow software automates the department’s invoice payment process (25,000 invoices per year) and significantly increases productivity for over one hundred staff members located across the university. The system actively manages the invoice approval and processing cycle and reduces risk to the department … Continue reading "Facilities & Services (F&S) Invoice Workflow Project"

June 14, 2016


Emergency Management and Business Continuity as an Institution Priority

This project was undertaken as a result of a January 2013 review of the emergency response plans (ERP) and business continuity plans (BCP) on file which revealed that Jess than 25% of required departments had Emergency Response Plans and less that 5% had Business Continuity Plans. In addition an audit by the Internal Audit department … Continue reading "Emergency Management and Business Continuity as an Institution Priority"

June 14, 2016


Going Green: A Collaborative Approach to Energy Efficiency

Carleton University has developed a Sustainability Strategic Plan (SSP) that outlines goals and initiatives that take an innovative approach to energy and sustainability planning on campus. This comprehensive model takes into account everything from infrastructure (retrofits and new builds), engagement of students, faculty and staff to outreach, creating research opportunities and collecting feedback. The strategic … Continue reading "Going Green: A Collaborative Approach to Energy Efficiency"

June 13, 2016


Carleton Leader: Cultivating a Leader-ful University

Carleton Leader is a bold and innovative approach to leadership development within higher education. It focuses and invests in growing our organizational leadership capacity in faculty and staff so the university is better prepared to face the emerging challenges of our times, collectively and collaboratively.   It is a customized initiative developed for Carleton, by … Continue reading "Carleton Leader: Cultivating a Leader-ful University"

June 13, 2016


Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC

Previously, the Faculty of Medicine decentralized primary responsibility for finance to units. Each unit had its own administrative staff responsible for budgeting and financial management, who reported directly to the academic head. This structure provided units with control and accountability, but lacked segregation of duties or consistency, and did not give departments access to a … Continue reading "Improving finance service delivery through restructuring to a team-based approach in the Faculty of Medicine, UBC"

June 13, 2016


Establishing Enterprise Project Governance at Queen’s through a Project Portfolio Office

The success of Queen’s five year $30+ Million PeopleSoft project depended on inclusive project governance, agreement on the scope and priorities, and advanced project management. After the project, there were dozens of enterprise-level projects still to be done, but with no governance processes for prioritizing, sequencing or funding them. Most were business initiatives with a … Continue reading "Establishing Enterprise Project Governance at Queen’s through a Project Portfolio Office"

April 16, 2015


Creation of PRODIGE, a project management software

Faced with the necessity to innovate and acquire a computerized project management system, a project team of nine employees from the various divisions of the UdeM’s Campus Property Management began analyzing construction project management activities in January 2012. The scope of the project extended well beyond a mere review process. Over the course of the … Continue reading "Creation of PRODIGE, a project management software"

April 16, 2015


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