Driving Cultural Change Through Operational Excellence: Lessons from McMaster University (Recorded Session)
Tags: 2026, Change Management, Culture, Human Resources, Organizational Effectiveness/ Efficiency, Presentations
September 21, 2026
CAUBO 2026: Main Conference Presentations
Click below to download available CAUBO 2026 Main Conference presentations. Looking for the functional seminars? Visit the presentations page for CAUBO 2026’s functional seminars. Tuesday, June 16, 2026 Wednesday, June 17, 2026
Tags: 2026, Ancillary Services, Best Practices, Change Management, Culture, Data Analytics, EDI (Equity - Diversity - Inclusion), Facilities, Financial Management, Financial Sustainability, Human Resources, Leadership, Organizational Effectiveness/ Efficiency, Presentations, Revenue Diversification, Trend Talks
September 21, 2026
Driving Cultural Change Through Operational Excellence: Lessons from McMaster University (PDF Presentation)
Tags: 2026, Change Management, Culture, Human Resources, Organizational Effectiveness/ Efficiency, Presentations
September 18, 2026
Optimizing Graduate Student Support Payment System – Digitization & Automation
The School of Graduate Studies (SGS) has responsibility for processing payments to nearly 6000 graduate students (scholarships, bursaries, research funding, external awards, etc.). The legacy processes were administered through a complex standalone system that was developed in-house by SGS. The processes and the tool were in an extremely high-risk position as there was a single … Continue reading "Optimizing Graduate Student Support Payment System – Digitization & Automation"
June 22, 2026
UQTR: Taking Action to Put Better Conditions in Place to Welcome, Integrate and Support International Students and Foster Their Success
Between 2019 and 2023, the number of international students at the Université du Québec à Trois-Rivières (UQTR) rose sharply to 20% of the total student population. This growth led to the development of the Plan global d’intervention ciblant l’accueil, l’intégration, le soutien et la réussite de la population étudiante internationale (Comprehensive Action Plan for Welcoming, … Continue reading "UQTR: Taking Action to Put Better Conditions in Place to Welcome, Integrate and Support International Students and Foster Their Success"
June 22, 2026
Talent Management at Laurier
A new talent management framework designed to enhance organizational effectiveness through integrating Employee Engagement and Experience, Talent Acquisition, and Talent Development was introduced at Laurier. This framework prioritized a positive Employee Experience by fostering a culture of accessibility, equity, and inclusion while employing revised engagement and retention strategies grounded in data-driven insights from an Employee … Continue reading "Talent Management at Laurier"
June 17, 2025
Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference
A joint effort between Wilfrid Laurier University, University of Waterloo, the Canadian University Council of CIOs, and LeanHE Canada, The CANCICM 2024 Conference under the theme of “Empowering Change in Higher Education: Integrating Innovation, Adaptability, and Continuous Improvement in Higher Education” showcased exceptional contributions to quality and productivity in higher education, highlighted by its keynote … Continue reading "Advancing Excellence in Canadian Higher Education through the Continuous Improvement and Change Management (CANCICM) Conference"
June 17, 2025
Office of Quality Initiatives
The Office of Quality Initiatives (OQI) was established at Carleton University in 2005, in response to financial challenges, recognizing the value of embedding quality and continuous improvement within the university. We learned early on that our resourcing was comparatively and consistently lean. Since its inception, OQI has been driving organizational excellence efforts by improving our … Continue reading "Office of Quality Initiatives"
June 17, 2025
Fostering Resilience: McMaster University’s Enterprise Risk Management Program
McMaster University’s Enterprise Risk Management (ERM) program exemplifies a comprehensive and innovative approach to institutional risk management in higher education. By embedding risk practices across all organizational levels, the program fosters a proactive, risk-aware culture that supports operational excellence and resilience at all levels. Its core components include a risk taxonomy, a robust risk assessment … Continue reading "Fostering Resilience: McMaster University’s Enterprise Risk Management Program"
June 17, 2025
The McMaster Meet@Mac, Classroom, Lobby & Greenspace Self-Serve Reservations Portal
, revolutionized how student groups access and reserve campus spaces at McMaster University. Previously, Conference and Event Services (CES) staff manually handled all booking requests, creating inefficiencies and delays. By leveraging the Infosilem platform and collaborating with campus partners, CES launched an intuitive self-service system to … Continue reading "The McMaster Meet@Mac, Classroom, Lobby & Greenspace Self-Serve Reservations Portal"
June 17, 2025
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C
- Campus Security and Safety
- Carbon Footprint
- Carbon Measurement
- Change Management
- Civil Discourse
- Climate Change
- CLOUD Computing
- Collaboration
- Communication
- Compensation
- Compliance
- Compliance and Monitoring
- Conference
- Continuous Improvement
- Contract Negotiations
- Controls
- Coronavirus
- Credit Ratings
- Culture
- Customs
- Cybersecurity
- more »« less
D
E
- Economic Forecasting
- EDI (Equity - Diversity - Inclusion)
- EDUCAUSE
- Efficiency in Admin Functions
- Emergency Management
- Emotional Intelligence (EQ)
- Employee Benefits
- Employee Recognition
- Engagement
- Energy Efficiency
- Enterprise Risk Management
- Environmental Health and Safety
- eProcurement
- Ethics
- Expense Processing
- more »« less

