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USask Stores Pandemic Response

The University of Saskatchewan (USask) uses a decentralized, just in time supply chain model that is similar to a retail operation, and many members of the USask community order their own supplies independently using their Purchasing Card (PCard).  With the onset of the COVID-19 pandemic, it quickly became apparent that a new approach was necessary.  … Continue reading "USask Stores Pandemic Response"

June 15, 2021


Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic

University of Northern British Columbia (UNBC) currently contracts Food Services Management on their Prince George campus. The vendor provides exclusive Vending, Catering, Retail, and Dining Hall Services. In preparation for a change in contract in Summer 2020, UNBC Business Services engaged the UNBC community to develop a Request for Proposals (RFP) that reflected the broad … Continue reading "Building an effective RFP structure for Food Services Management to allow for focus and flexibility while navigating a global pandemic"

June 15, 2021


Virtual Labs to Support Remote Learning

In March 2020, learning shifted online in response to COVID-19 and it became clear that ICT needed to create a reliable, secure virtual environment for instructors to provide computer lab lessons that students could access remotely. Students needed to be able to use their own computing devices to access the virtual environment via the internet … Continue reading "Virtual Labs to Support Remote Learning"

June 15, 2021


Changing the Procure to Pay University Landscape

When Queen’s Strategic Procurement Services (SPS) implemented a complete end-to-end Procure-to-Pay (P2P) solution in May 2017, little did they know that it would pave the way for a seamless and agile transition to remote working.  Leveraging the improvements and changes made to both systems and processes, SPS was able to immediately pivot to processing all … Continue reading "Changing the Procure to Pay University Landscape"

June 15, 2021


UVic’s New Student Connect program

The New Student Connect program is an online university community where new students from all over the world connect with others entering their first-year at UVic using Microsoft Teams. Throughout the 2020-2021 Academic year, UVic has hired and trained a host of compassionate and experienced upper-year students who want to make the first-year experience of these students … Continue reading "UVic’s New Student Connect program"

June 15, 2021


UVic’s Shared Resources Program

The Shared Resources program was developed to redeploy UVic employees on temporary layoff due to COVID-19 and to provide a mechanism for UVic departments to share capacity among staff based on increased or decreased workloads. UVic’s response to COVID-19, as with most universities, created a surge in demand for services in some departments, and a lack of … Continue reading "UVic’s Shared Resources Program"

June 15, 2021


Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021


Engaging Front Line Food Service Staff to Enhance Student Success

With a focus on identifying and supporting students in need, Trent University Food Services leveraged an existing staff training program, the Student Support Certificate, to train front line food service staff in methods to identify students at risk and provide them appropriate referrals and resources.  The Student Support Certificate program was designed as a professional … Continue reading "Engaging Front Line Food Service Staff to Enhance Student Success"

June 29, 2020


Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020


Innovative partnership builds community strength at brand new Laurier Brantford YMCA

Collaborative partnerships have been central to the success of Wilfrid Laurier University’s Brantford campus since it opened to just 39 students in 1999. The Laurier Brantford YMCA, a brand new 120,000-square-foot athletic facility in the heart of Laurier’s Brantford downtown campus, is no exception. Beginning in 2009, Laurier embarked upon a strategic plan to develop … Continue reading "Innovative partnership builds community strength at brand new Laurier Brantford YMCA"

June 29, 2020


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