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Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”

AskRegistrar is a by-product of the COVID-19 pandemic. It was conceptualized, developed, tested, and launched for students within a 5 month period (April – August 2020) to modernize our services, improve our students’ experience, and create a more efficient workflow for our staff. Leveraging the ServiceNow platform, AskRegistrar services over 15,600 undergraduate students, approximately 300 … Continue reading "Optimizing Registrarial Student Services and Staff Workflow in a Remote Environment through “AskRegistrar”"

June 15, 2021

Engaging Front Line Food Service Staff to Enhance Student Success

With a focus on identifying and supporting students in need, Trent University Food Services leveraged an existing staff training program, the Student Support Certificate, to train front line food service staff in methods to identify students at risk and provide them appropriate referrals and resources.  The Student Support Certificate program was designed as a professional … Continue reading "Engaging Front Line Food Service Staff to Enhance Student Success"

June 29, 2020

Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises

At McMaster University, like other Canadian universities and colleges, has a number of student support departments, also call ancillary services. These are activities the generally fall as secondary to the University’s mission, but are an essential part of student support activities. These services include: Housing and Conference Services, Hospitality and Catering Services, Campus Store, Media … Continue reading "Transformational Change – Moving Ancillary Units to Fully Contributing For-Profit Business Enterprises"

June 29, 2020

Innovative partnership builds community strength at brand new Laurier Brantford YMCA

Collaborative partnerships have been central to the success of Wilfrid Laurier University’s Brantford campus since it opened to just 39 students in 1999. The Laurier Brantford YMCA, a brand new 120,000-square-foot athletic facility in the heart of Laurier’s Brantford downtown campus, is no exception. Beginning in 2009, Laurier embarked upon a strategic plan to develop … Continue reading "Innovative partnership builds community strength at brand new Laurier Brantford YMCA"

June 29, 2020

Incident and Claims Management Program Integration

Launched in 2014, a new incident and claims management program has made remarkable progress to decrease time-loss claim durations by 57%, decrease WorkSafe insurance surcharges by 69%, generate savings of over $1M on insurance premiums, and ensure that all incidents are reported and fully investigated within new timelines established by WorkSafe.  With the support of … Continue reading "Incident and Claims Management Program Integration"

June 29, 2020

Implementation of TEM2 (Chrome River) Expense Reimbursement System

In the spring of 2018, Saskatchewan Polytechnic rolled out a new electronic expense claim system – TEM2 (Chrome River) – that has greatly improved efficiency and user satisfaction. After several years using the suboptimal TEM1 (Travel and Expense Management) for submission of expense claims, Sask Polytech now has a best in-class expense claim system available for its employees. … Continue reading "Implementation of TEM2 (Chrome River) Expense Reimbursement System"

June 29, 2020

Journey to Maturing Health & Safety Culture

Memorial University established a health and safety unit in 2008 and it was included under the umbrella of the Chief Risk Officer (OCRO) in 2014.  In 2018, Memorial conducted a health and safety climate assessment to examine changes since a previous 2013 safety survey. 1041 respondents (25.9% of employees) participated. The 2013 survey indicated the university … Continue reading "Journey to Maturing Health & Safety Culture"

June 29, 2020

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